I have a ticket booked from MSY to PHX on November **-**. I want to change the departur...

GetHuman1020533's customer service issue with Southwest Airlines from August 2018

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The issue in GetHuman1020533's own words
I have a ticket booked from MSY to PHX on November **-**. I want to change the departure date to November **. When I go to change it it tells me that my current refundable tickets will become non refundable with the change and that I could cancel the ticket, request a refund and rebook. The only thing I see is to change the departure date and end up with a credit. Can I actually get a refund? And rebook at the cheaper price?
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Southwest Airlines

Customer service issue
Reported by GetHuman1020533
Aug 21st, 2018 - a mon ago
I have an issue with Southwest Airlines too
Not resolved
Seen by 2 customers so far
Similar issue to 1431 others
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Items needed
Name on booking
Booking reference
Email on booking
Timeline
GetHuman1020533 started working on this issue
Aug 21st 9:04pm