How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Solar City phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Solar City's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tesla.
If you know your party's extension, press nine.
For vehicles, press one. For energy products, press two."
Excerpt from a call with Solar City
Saturday, January 6, 2024 8:25 PM
The first phone menu
"Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one.
For energy products, press two.
For vehicle home charging, such as wall connector or mobile connector, press three."
Excerpt from a call with Solar City
Wednesday, January 24, 2024 8:04 AM
After you press 2
"For vehicle home charging
To help improve your future experience, in just a few words, please tell us the reason for your call.
Thank you. Let's move on. If you have not yet placed an order and would like to discuss getting a Tesla product for your home or business, press one.
If you have placed an order or have installed a Tesla energy product, press two."
Excerpt from a call with Solar City
Thursday, February 15, 2024 10:42 PM
What are the hours and when should I call?
Solar City operates the call center for this 888-765-2489 phone number Mon-Fri 6am-8pm, Sat-Sun 7am-6pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 68 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Solar City phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Solar City staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Solar City is Sunday.The most busy day to call is Friday, which averages 550% more phone calls by comparison.Again, this is based on a sample of 68 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Solar City is Monday.
Why call this Solar City number?
Below is a sample of recent calls to Solar City, and their purpose. Are any of these similar to the reason you are trying to call?
Billing and account setup: "I have not received any that tells me how do I pay the bill how do I set up an account, or anything like that?"
- From a call lasting 28m 17s , Mar 1, 2024 11:06 PM
Seeking help with solar panels: "I had a SolarCity deal on my house that was great, now dealing with issues from Freedom Forever and want to talk to someone at Tesla about it."
- From a call lasting 21m 18s , Feb 15, 2024 12:38 AM
Requesting urgent mold removal: "We have black mold on my son's bedroom ceiling and need it removed as soon as possible."
- From a call lasting 6m 32s , Jan 6, 2024 8:25 PM
More Ways to Contact Solar City Customer Service
There are of course other ways to contact Solar City customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Solar City customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Solar City's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Solar City agent. This phone number is Solar City's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-765-2489 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Solar City first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Solar City has 1 phone number. It's not always clear what is the best way to talk to Solar City representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Solar City. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Solar City. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.