Updated

Solar City Customer FAQ

Top Answers & How-to Guides

What is Solar City's Phone Number?

The question we are asked most often is about how to talk to Solar City customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Solar City offer battery storage solutions for excess solar energy?

Yes, Solar City offers battery storage solutions for excess solar energy. Their battery storage system is known as the Tesla Powerwall....
Ask any question you have about Solar City customer service, get an answer now.

Recent Solar City Customer Questions

We are working on a building with your solar panels. We would like more information/drawing details

As an assistant, I'm unable to provide specific drawing details or additional information about your solar panels directly. It's recommended to consult the original documentation that came with your panels or the professional who installed them for more specific details. The information usually includes particular details about your solar panels like model, size, installation guidelines, and other technical details.
Asked Apr 9, 2024 2:57 PM

Help me with my Solar City customer service issue

Feedback

How Do I Give Feedback About My Experience to Solar City?

If you have recently purchased panels from Solar City and want to give feedback on the product, the purchasing experience, or the installment...

Solar Panel Systems

What types of solar panel systems does Solar City offer?

Solar City offers a range of solar panel systems, designed to cater to various needs and preferences. They primarily provide photovoltaic...

Benefits

What are the benefits of installing solar panels?

Installing solar panels offers numerous benefits. Firstly, solar energy is a clean and renewable power source, reducing reliance on...

Sizing

How does Solar City determine the size of the solar panel system I need?

Solar City determines the size of the solar panel system based on various factors specific to each customer's home and energy needs....

Financing

What financing options are available for purchasing a solar panel system?

Solar City offers multiple financing options for purchasing a solar panel system, making solar energy accessible for everyone. One...

Maintenance

Does Solar City offer maintenance and monitoring services for the solar panel system?

Yes, Solar City offers comprehensive maintenance and monitoring services for your solar panel system. Our team of highly trained technicians...

Warranty

What is the warranty provided by Solar City for the solar panel system?

Solar City offers an extensive warranty for their solar panel systems, ensuring customer peace of mind. The warranty consists of two...

Permits

Can Solar City help with the process of obtaining permits and approvals for installing solar panels?

Yes, Solar City provides assistance in obtaining the necessary permits and approvals for installing solar panels. Our team of experts...

Incentives

Are there any government incentives or rebates available for installing solar panels with Solar City?

Yes, there are several government incentives and rebates available for installing solar panels with Solar City. The Federal Investment...

Excess Energy

What happens to the excess energy produced by my solar panel system?

The excess energy produced by your solar panel system is sent back to the electrical grid, through a process known as net metering....

Installation Assistance

Does Solar City provide any assistance with solar panel system installation?

Yes, Solar City provides comprehensive assistance with solar panel system installation. Our team of experienced technicians ensures...

Transferability

Can I transfer my solar panel system to a new home or owner if I move?

Yes, you have the flexibility to transfer your solar panel system to a new home or owner if you decide to move. At Solar City, we understand...

Battery Storage

Does Solar City offer battery storage solutions for excess solar energy?

Yes, Solar City offers battery storage solutions for excess solar energy. Their battery storage system is known as the Tesla Powerwall....
We look to the Solar City issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Solar City issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated