Updated July 9, 2025

Solar City Customer FAQ

Recent Solar City Customer Questions

We are working on a building with your solar panels. We would like more information/drawing details

As an assistant, I'm unable to provide specific drawing details or additional information about your solar panels directly. It's recommended to consult the original documentation that came with your panels or the professional who installed them for more specific details. The information usually includes particular details about your solar panels like model, size, installation guidelines, and other technical details.

Asked Apr 9, 2024 2:57 PM

Help me with my Solar City customer service issue

Feedback and Support

How Do I Give Feedback About My Experience to Solar City?

If you have recently purchased panels from Solar City and want to give feedback on the product, the purchasing experience, or...

What types of solar panel systems does Solar City offer?

Solar City provides a range of solar panel systems for diverse energy requirements, including residential, commercial, and...

How does Solar City determine the size of the solar panel system I need?

Solar City determines the size of a solar panel system by analyzing a customer's historical energy usage, geographic location,...

What is the warranty provided by Solar City for the solar panel system?

Solar City offers a comprehensive warranty for its solar panel systems, typically including a product warranty that covers...

Does Solar City offer battery storage solutions for excess solar energy?

Solar City provides battery storage solutions for their solar energy systems, allowing customers to store excess energy for...

What are the benefits of installing solar panels?

Installing solar panels offers many advantages, such as lowering electricity bills, promoting environmental sustainability,...

Are there any government incentives or rebates available for installing solar panels with Solar City?

Solar City and other solar energy companies benefit from various government incentives designed to promote solar adoption,...

What financing options are available for purchasing a solar panel system?

When considering financing for a solar panel system through Solar City, options include outright purchase for immediate tax...

Does Solar City offer maintenance and monitoring services for the solar panel system?

Solar City does provide maintenance and monitoring services to optimize the performance of solar panel systems. Maintenance...

Can Solar City help with the process of obtaining permits and approvals for installing solar panels?

Solar City possesses significant expertise in acquiring necessary permits and approvals for solar panel installations. They...

Does Solar City provide any assistance with solar panel system installation?

Solar City offers a complete range of services for solar panel system installation, including site assessments, system design,...

What happens to the excess energy produced by my solar panel system?

Excess energy from a solar panel system can often be sent back to the grid through net metering, where homeowners receive...

Can I transfer my solar panel system to a new home or owner if I move?

Transferring a solar panel system to a new home or owner is possible but complicated, depending on ownership and local...

We look to the Solar City issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Solar City issues reported to GetHuman

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