When I try to use my account I get a warning that says "you can't access this account r...

GetHuman2710034's Account Access issue with Skype from April 2019

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Help with my Skype issue
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Waiting to see what went wrong with our suggestion for how to get Skype help.
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Before contacting them, items GetHuman2710034 may need:
Name, Billing address, Email Address, and Password
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2710034's own words
When I try to use my account I get a warning that says "you can't access this account right now". When your security code updates on ******* you will be able to access this site. If you didn't request this let us know. If you would like to keep your current security code, cancel this request.**Note: "let us know" and "cancel this request" above are blue hyperlinks but when I click on either it says we are going to send a code the following email, and the email is not correct. It is from my previous job and the email no longer works.**But, I am able to log onto my account and I see the only email in the account is my current email so not sure why the warning is showing my old email. So, for giggles, I decided to change my current password and it did send a code to my current email. Then, the next time the request for a code popped up I tried it and the code was not valid.*I think I have been hacked or have a virus or something.**But, cannot even send an email to the Skype team.**Your thoughts?

GetHuman2710034 did not yet indicate what Skype should do to make this right.

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Skype

Account Access issue
Reported by GetHuman2710034
Apr 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 6361 others
0 customers following this

Timeline

GetHuman2710034 started working on this issue
Apr 9th, 2019 4:51pm