Skype Customer Service

Phone Number & Contact Information

No customer service phone number
Q:How do I contact Skype customer service then?
A:Skype does not have a customer service phone number, but you can contact them through live chat, X / Twitter, or their website.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Some customers prefer live chat even to a phone call. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:Does Skype offer 24 hour customer service?
A:Not by phone. Below is a list of customer service channels and hours. You can also ask for information or answers to your specific problem:

How to contact Skype Customer Service

There are of course other ways to contact Skype customer service besides the phone. Below we list them by medium, from most to least popular.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Skype provides this option.
X (formerly Twitter)
https://twitter.com/skypesupport - Customer Service
Use the link to connect with customer service through Twitter
Skype, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Skype's website
As a last, sometimes only, resort- Skype customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

The Editor's Notes on Calling Skype

Dec 22, 2023

Skype is a Microsoft-owned app that provides video calling services to customers around the world. While it is one of the earliest and best-known video calling applications, Skype does not, in fact, offer phone-based customer support for its consumer service. Only Skype for Business accounts have the option of calling Skype customer support.

Why Do People Call Skype Customer Support?

People contact Skype customer support for a range of reasons, including:

  • Technical support
  • Billing inquiries and questions
  • Requests for help with a hijacked or hacked account
  • Call quality issues
  • Reporting harassment

Best Practices for Calling Skype Customer Service

Skype does not provide phone-based customer support. If you are having issues with your Skype service, you'll need to connect with customer service either through the app or Skype's website. Once you are on the customer service page, you'll have to indicate the issue via an interactive menu. From there, you'll be given tips to resolve your problem, with the option of connecting with Skype via live chat.

How do Consumers Feel About Calling Skype Customer Service?

Many customers who depend on Skype for communication are unhappy with the company's decision to not provide phone-based customer support. Still, they are able to connect with customer service agents via online chat, and many people who use Skype are satisfied with this option.

What Kind of Issues can Skype Customer Service Representative Resolve?

Because Skype offers digital services, its customer service representatives are able to resolve most issues over the phone. These include problems with using the service, including technical problems within the app, poor connections, and billing issues.

What Can't Be Resolved With a Call to Skype Customer Service?

Skype customer service cannot resolve incompatibilities between its app and your computer, mobile device, or other equipment. If you find that an incompatibility exists, you will have to replace, update or repair your device.

Similarly, if you are using Skype with other applications, such as a call recording service, a Skype agent generally will not be able to provide assistance. You'll have to work with the technical support team that services the third-party application.

Note: Suspect that your Skype account has been hacked, take action immediately. Change your password if you still can, let Skype know what happened via live chat. If your credit card information has been compromised, contact your bank immediately.

What Should You Do If You Have an Unsuccessful Call with Skype?

Since it isn't possible to call Skype, you will need to use its live chat option to connect with a customer service representative. If your communication does not provide you with an acceptable resolution, there are still things you can do to get a question answered or issue addressed.

  • The first thing you can do is review your live chat transcript to see if you can identify any particular areas of miscommunication between you and the support agent. When you do this, you'll be better prepared for your next chat with Skype customer service.
  • Next, request another live chat. It is possible that the next agent that you communicate with will be in a better position to address your issue. This may be due to more effective communication between you and the representative, or because he or she has more training and experience.
  • Another option is to reach out to Skype over Twitter. Skype does maintain a customer service Twitter account and the social media specialist that you connect with might be able to resolve your concern.
  • Skype also has customer service forums on its website. You'll be able to connect with other users there, and many of these individuals are very experienced in dealing with Skype issues. You may be able to find someone who understands why your service is not operating the way it should and can provide tips for resolving it on your own.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

You came here to see Skype's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Skype agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Skype anyways and help you with your issue. Over the last 18 months, 37,920 customers like you have come in search of a phone number for Skype and helped us confirm they don't have one. Common reasons that people try to call Skype customer support department include Account Access, Refund, Delete Account, Dispute a Charge, Hacked Account and other customer service issues. Rather than trying to call Skype first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web or twitter. Unfortunately, right now Skype doesn't have any phone numbers. It's not always clear what is the best way to talk to Skype representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Skype Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Skype, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Skype customers like yourself.

GetHuman does not provide call center services or customer support operations for Skype. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Skype. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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