How Do I Report That My Skype Account Was Hacked?

Skype's reputation as a leading-edge video and voice call app has made it quite vulnerable to security threats. Fortunately, there is a way to report your issue and have your account back. GetHuman, a reputable customer service platform, provides information for large corporations to help customers resolve their issues via simple guides without calling the customer support team.

Dec 9, 2022

Skype is a premier video chat service under the Microsoft Corporation that has revolutionized how people keep in touch. Apart from video and voice calling capabilities, the software also has SMS messaging services to help you stay connected with your loved ones.

Over the years, its features have been influential in the business world. Business owners have been using it to host e-conferences and enhance global communication to improve business efficiency globally. Due to its diverse functions and benefits, Skype has become an integral part of daily living. However, this popularity makes it susceptible to security threats, such as hacks.

You can tell if your Skype account has been hacked through phishing, a hacking attempt by a third party to get sensitive details from the targeted account. Such third parties often portray themselves as trusted companies that users find hard not to believe.

How to tell your Skype account has been hacked

  • If you receive fraudulent emails that resemble mail from Skype that demands your sensitive information

  • Unapproved charges

  • Your contact list receiving spam from your account

  • If you note unfamiliar names in your file-sharing

If your account has been hacked, no need to worry. You can follow the steps below to report and recover your account.

Your Skype account is linked to Microsoft, and you may recover your account in a process that begins with a Microsoft account password change. Here's how to go about it:

  • Go to
  • Provide your email address or the Skype name you use to sign in.
  • Select "Next."
  • You will be asked where you would want to receive your security code.
  • Click "Next."
  • Enter the requested information and select "Send Code."
  • Type the security code into the section that reads, "Verify your identity."
  • Select "Next."
  • Enter your "New password" and confirm it by retyping it into the "Re-enter password" field.

If you were unsuccessful in regaining control of your hacked Skype account, you should complete the recovery form. However, if you've successfully managed to get signed back in, you may want to review your account's recent activity to ensure no significant damage was done. Here's a guide on how to go about it:

  • Visit the "Security" page.
  • Select "Sign-in activity" and "View my activity."
  • Due to the sensitivity of this information, you will need to verify your identity again.
  • On the "Protect your account" screen, identify the method you'd like to receive your verification code.
  • Select "Send Code."
  • On the "Enter Code" screen, provide the code you've just received.
  • Begin by reviewing the recent sign-in activity on your account. Beware of any successful logins that you don't recognize.
  • Also, run a comprehensive scan of your security software and ensure that you've removed any malware you may find.
  • After you've done this, change your password one more time.

Once you've successfully recovered your account, you can prevent future hacks by reviewing your general Microsoft security settings and review your Outlook email settings.


You can also report your issue via the following ways:

Phone number

Once your Skype account has been hacked, you can call Skype's customer care desk, and they will walk you on resolving your problem and even provide follow-up.

Live chat.

Through live chat, you can receive help quickly compared to phone calls because a skilled agent can easily handle more than two client interactions simultaneously.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Report That My Skype Account Was Hacked?

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Why does GetHuman Write How-to Guides for Skype Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Skype in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report That My Skype Account Was Hacked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Updated a year ago
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