Hi**Microsoft is ONLY letting me login to my MSN Skype profile that is NOT the profile...

GetHuman-laurege's customer service issue with Skype from February 2019

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The issue in GetHuman-laurege's own words
Hi**Microsoft is ONLY letting me login to my MSN Skype profile that is NOT the profile I normally use.**I normally use and enter my username then enter my password but it is blocking me taking me to the below steps but then it bugs and never goes any step forward...**"Username**Call us overprotective...*...but we need to make sure you can receive a security code if you ever lose access to this account.*Where should we send your code?*If you can't access any of these, you need to update your security info at https:**account.live.com*proofs*MarkLost"*The Skype profile I normally use has my picture and all my information with all my recent chats and contacts but the MSN profile doesn't have anything.***. I have log-out of all profiles and tried to login again (didn't work)**. I tried different devices and browsers (didn't work)**. I have uninstalled Skype on all my devices and re-installed all (didn't work)*I cannot login into my correct profile both on my Samsung phone and Computer Windows*Microsoft is forcing me to login into a profile that I do not use! I need access to my normal Skype profile.**Thanks**Lea

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Skype

Customer service issue
Reported by GetHuman-laurege
Feb 19th, 2019 - 3 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 5302 others
0 customers following this

Timeline

GetHuman-laurege started working on this issue
Feb 19th, 2019 11:23am