Hi**Microsoft is ONLY letting me login to my MSN Skype profile that is NOT the profile...

GetHuman-laurege's customer service issue with Skype from February 2019

42 views | 5302 similar | 0 following
Help with my Skype issue
First: share to improve GetHuman-laurege's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Skype help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-laurege may need:
Name, Billing address, Email Address, and Password
The issue in GetHuman-laurege's own words
Hi**Microsoft is ONLY letting me login to my MSN Skype profile that is NOT the profile I normally use.**I normally use and enter my username then enter my password but it is blocking me taking me to the below steps but then it bugs and never goes any step forward...**"Username**Call us overprotective...*...but we need to make sure you can receive a security code if you ever lose access to this account.*Where should we send your code?*If you can't access any of these, you need to update your security info at https:**account.live.com*proofs*MarkLost"*The Skype profile I normally use has my picture and all my information with all my recent chats and contacts but the MSN profile doesn't have anything.***. I have log-out of all profiles and tried to login again (didn't work)**. I tried different devices and browsers (didn't work)**. I have uninstalled Skype on all my devices and re-installed all (didn't work)*I cannot login into my correct profile both on my Samsung phone and Computer Windows*Microsoft is forcing me to login into a profile that I do not use! I need access to my normal Skype profile.**Thanks**Lea

GetHuman-laurege did not yet indicate what Skype should do to make this right.

How GetHuman-laurege fixed the problem

We are waiting for GetHuman-laurege to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Skype customer problems.
How Do I Chat with a Skype Customer Service Rep?How Do I Report That My Skype Account Was Hacked?How Do I Permanently Delete My Skype Account?How do I recover my Skype account?
Do you have a customer issue as well?
We can help you get Skype's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Skype issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-laurege fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-laurege
Feb 19th, 2019 - 3 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 5302 others
0 customers following this


GetHuman-laurege started working on this issue
Feb 19th, 2019 11:23am