Skype Customer FAQ

Es könnte sein, dass Ihre Skype-Einstellungen so konfiguriert sind, dass Anrufe keinen Ton erzeugen. Überprüfen Sie Ihre Skype-Einstellungen, indem Sie auf "Einstellungen" klicken und dann zur Kategorie "Audio & Video" gehen. Von hier aus sollten Sie in der Lage sein, Ihre Lautsprechereinstellungen zu überprüfen und anzupassen, wenn sie stummgeschaltet sind oder die Lautstärke zu niedrig ist. Eine andere Möglichkeit ist, dass Ihre PC Audio-Einstellungen so reguliert sind, dass Skype-Anrufe keinen Ton erzeugen. Sie können diese Einstellungen in Ihrer Systemsteuerung oder den Sound-Einstellungen Ihres PCs überprüfen. Vergessen Sie nicht, den Lautsprecher physisch zu überprüfen, um sicherzustellen, dass er ordnungsgemäß funktioniert.

If your picture is frozen on Skype, try these troubleshooting steps. First, check if your camera is functioning correctly outside Skype. If it's working, the issue might be within Skype. Make sure you have the latest version of Skype installed. If you do, go to Skype settings and confirm that Skype is set to use the correct camera. If it's already set and the problem persists, try restarting Skype or your computer. Lastly, ensure you have a stable internet connection, as weak or unstable connections can cause video freezes.

To reinstate your suspended Skype number, you will want to sign in to your Skype account online. Once logged in, you will go to "Manage Features" and then click on "Skype Number." Here, you should see a "Reactivate Credit" button if your number has been suspended. Click on this button and follow the instructions to make a payment and reactivate your number. This process is typically straightforward but may vary slightly depending on the specific suspension circumstances. Please note that the ability to reinstate a number may depend on how long it has been suspended.

To reinstate your Skype Number, you need to go through the purchase process again. Just log into your Skype account, click on "Caller ID" under the "Manage Features" section. From there you can select the option to purchase a Skype Number. Make sure to select the same country and region as your previous number. There is no guarantee to regain your old number but generally if you renew soon enough, you may be able to purchase the same number. Please note a Skype Number is a subscription service, and it renews automatically. You can cancel it at any time.

To cancel your Skype subscription, first, sign in to your account. Then, choose 'Subscriptions' and select the subscription you want to cancel. Click 'Cancel Subscription' to continue. You will receive a confirmation that your subscription has been cancelled. Remember, cancelling your subscription will stop the recurring payment, but you'll continue to have access to your subscription until the end date. It's also worth noting that you'll need to cancel at least three days before your renewal date to avoid being charged for the next month.