on ** april I posted a small parcel to the U.S.A .I sent it by royal mails internationa...

GetHuman5058530's Refund a Charge issue with Royal Mail from July 2020

Help with my Royal Mail issue
The issue in GetHuman5058530's own words
on ** april I posted a small parcel to the U.S.A .I sent it by royal mails international tracked and signed large letter. Although the parcel has reached ISC CHICAGO IL (UPS). it has been stuck there since may **th. My customer has now given up and wants his money back. My postage cost included compensation up to £*** but how do I claim from royal mail?

GetHuman5058530 did not yet indicate what Royal Mail should do to make this right.

How GetHuman5058530 fixed the problem
its not exactly fixed yet ,the phone wait, even using your geat tip for not pressing any nos ,was still too long but i emailed them and filled in an online claim form , and posted off extra info (Freepost)I have now got a claim ref no. but have also been told that international claims are expected to take up to ** days!. Luckily my customer is ok with that. I have to say i do not blame Royal Mail as the parcel did get to the states in reasonable time considering the virus situation, but i will not be posting to America again as their system is diabolical.
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Royal Mail

Refund a Charge issue
Reported by GetHuman5058530
Jul 13th, 2020 - 2 months ago
Fixed
GetHuman5058530 shared how to fix
Seen by 8 customers so far
Similar issue to 4416 others
0 customers following this
Items needed
Username
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Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman5058530 started working on this issue
Jul 13th 6:59am
GetHuman5058530 confirmed the issue is fixed. Hooray!
Jul 15th 12:04pm
GetHuman5058530 confirmed the issue is fixed. Hooray!
Jul 15th 12:04pm
GetHuman5058530 confirmed the issue is fixed. Hooray!
Jul 15th 12:04pm

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