We still have my son’s original e-mail address and account name. We only changed my son’s password to a new one.

GetHuman-guykou's Hacked Account issue with Rockstar Games from May 2019

Help with my Rockstar Games issue
First: share to improve GetHuman-guykou's odds
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Before contacting them, items GetHuman-guykou may need:
Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-guykou's own words
Hello, my son’s account got hacked and his vehicles were sold in the game and his money was stolen. His account is L*****@***.com. We had bought shark cards with one $** and one $*** playstation cards. You can verify on account. PlayStation said that rockstar could refund the shark cards so that we could re-buy the cars. Please help. G*****@***.com
Look at my son’s history of store cards used and reimburse the money for the past * cards back into the account. That way my son can re-buy the vehicles that were taken from him.
Tried talking to PlayStation. They helped as much as they could, but said to contact Rockstar Games to get the money and vehicles back.
How GetHuman-guykou fixed the problem

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Rockstar Games

Grand Theft Auto *
Hacked Account issue
Reported by GetHuman-guykou
May 20th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 23247 others
0 customers following this

Timeline

GetHuman-guykou started working on this issue
May 20th, 2019 10:29pm
GetHuman-guykou indicated the issue is not fixed yet.
May 21st, 2019 10:24am
GetHuman-guykou indicated the issue is not fixed yet.
May 21st, 2019 10:27am
GetHuman-guykou indicated the issue is not fixed yet.
May 21st, 2019 10:29am
GetHuman-guykou indicated the issue is not fixed yet.
May 23rd, 2019 11:34pm
GetHuman-guykou indicated the issue is not fixed yet.
May 23rd, 2019 11:39pm
GetHuman-guykou indicated the issue is not fixed yet.
May 23rd, 2019 11:46pm
GetHuman-guykou indicated the issue is not fixed yet.
May 23rd, 2019 11:48pm