How do I report a loss of GTA online characters, cars, rank, or items to Rockstar Games?

If you lost your character or if you noticed that something is missing from your account with Rockstar, here's the best way to report the problem and get the issue fixed.

Jeff Whelpley is the editor / author responsible for this content.
Aug 21, 2019

The GTA online experience is unique which, has attracted millions of online gamers. But, we can all agree that GTA online hasn't experienced the best of launches and players continue to report cases of missing characters, cars, rank, and other items.

Problems continue to mount up for Rockstar Games to find a solution to these issues to enhance overall user experience. Rockstar Games Company appreciates the fact that it receives several reports and complains from some players who experience loss of characters, rank, items, and even in-game cash when the servers go down temporarily.

The company further reiterates that it is working hard to identify and correct all causes of losses and establish the best way to restore lost progress, character, or value. But, the big question is; how does one report a loss of GTA characters, rank, cars, or items to Rockstar Games? This is what this post is all about.

3 Critical Tips to Follow If You Don't Want to Lose Progress, Cars, Characters, or Items

Rockstar Games outlines three essential tips that players need to follow if they don't want to lose characters, progress, cars, or items. Here are the tips:

  1. When Rockstar Cloud Services aren't available, all players are still given the choice to play online on disc-based content other than R* Cloud content. Typically, you will be requested to confirm that you are entering the Multiplayer mode and you are willing to create a temporary character that can't be saved.

If you agree to this request, you need to keep in mind that none of your old GTA characters will be available for that play session and the temporary GTA character that you will create won't be saved.

  1. Whenever you exit the GTA Online platform, make sure that you pause the game and choose to return to Single Player. Doing so will trigger a save and ensure that your current rank is also auto-saved and recorded.

If you buy items and immediately power your console off or exit the game through the console system menu, the items that you purchased won't be saved.

  1. Avoid using the "Retry" button once you receive a message stating that Rockstar Cloud Servers are unavailable since it may result in a loss of character.

If you were trying to access GTA Online and you discover that the Rockstar Cloud Servers are down, the best thing to do is to exit to GTV Story Mode and retry entering the GTA Online Mode via the Pause menu in the Story Mode.

How Do I Report Loss of GTA Online Cars, Characters, Rank, and Items to Rockstar Games?

If you follow the above tips, there is a high chance that you won't experience loss of characters, progress, cars, or other items. But, what happens if you discover that something is missing?

Well, the only thing that you can do is contact Rockstar Games support team and explain your case. You can reach the team via email or call the support team number. While submitting a request for support, make sure that you provide the following information:

  1. The exact date and time that the problem occurred
  2. Gamertag/Social Club Nickname/PSN ID of the affected GTA Online account
  3. A detailed explanation of the problem: Ensure that you clearly state what is missing and how you know that it is missing.

PS: Even if you report the problem of missing characters, cars, rank, or items, the truth is that there is little that the company can do when it comes to restoring lost characters and items. They will probably explain to you why it is gone, but in most cases, once it is gone, it can't be restored.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I report a loss of GTA online characters, cars, rank, or items to Rockstar Games?

Why does GetHuman Write How-to Guides for Rockstar Games Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Rockstar Games in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I report a loss of GTA online characters, cars, rank, or items to Rockstar Games? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Rockstar Games

Asked 5 years ago
Viewed 1,115,377 times
Rockstar Games
Rockstar Games phone number
Rockstar Games customer service
Rockstar Games missing character
Rockstar Games missing items
Missing Items
Missing Items
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!