How Do I Let Rockstar Games Know About an In-Game Problem?

In a nutshell: To report in-game problems to Rockstar Games, follow these steps: 1. Identify the problem you're experiencing. 2. Visit the Rockstar Games Support website for information and resources. 3. Check the Official Rockstar Games Forums for potential solutions. 4. If needed, submit a support ticket directly to Rockstar Games. 5. Select the gaming issue and platform you're using. 6. Choose the specific problem you're experiencing. 7. Click "Contact Us" to finalize the ticket submission. 8. Provide more details about the problem and submit the ticket. 9. Be patient and polite while waiting for a response, which generally takes about a week.

Jeff Whelpley is the editor / author responsible for this content.
Nov 15, 2023


Rockstar Games develops engaging video games that captivate millions of players globally. However, the complex software involved may encounter issues occasionally during its use. Suppose you’re a gaming enthusiast experiencing problems with one of the company’s games and wish to report it. In that case, you can use various effective channels to get help. Here’s a detailed process of reporting in-game problems to Rockstar Games to ensure they’re addressed promptly.

Identify the Problem

Understand the in-game issue you’re experiencing before reaching out to Rockstar Games. It may be a bug, a technical glitch or a game-related problem. Categorize the issue to be able to gather more information that can assist in resolving it.

Visit the Rockstar Games Support Website

Rockstar Games has a support website with information and resources for addressing common issues. Visit and explore the available resources. The webpage has a comprehensive knowledge base, frequently asked questions and troubleshooting guides to help you resolve the problem independently.

How Do I Let Rockstar Games Know About an In-Game Problem? (Step 2)

Check the Official Rockstar Games Forums

The Rockstar Games Forums provide you access to assistance from the community to help you find potential solutions to your in-game problems. This platform showcases the experiences of other players who have encountered similar issues and the steps they undertook to resolve them. You must have a Rockstar Games social club account to access the forums. Go to the social club website and sign into your account. If you don’t have one, sign up and create a nickname. Browsing through the forums gives you valuable insights, and in some cases, you can manage to find solutions to your game problems.

How Do I Let Rockstar Games Know About an In-Game Problem? (Step 3)

Submit a Support Ticket

If you cannot get assistance from the forums, it’s time to submit a support ticket directly to Rockstar Games. On the support website, click the triple line icon on the top left of the page. This opens a drop-down menu with a few Rockstar Games Customer Support options. Click the “Submit a Ticket” option and choose the game you need help with on the next page.

How Do I Let Rockstar Games Know About an In-Game Problem? (Step 4)

Select the Gaming Issue

After choosing your game, a new page loads with various options related to the game. These include installation, activation, performance, connectivity and online play. The platform provides relevant solutions below these options to help resolve the problem.

How Do I Let Rockstar Games Know About an In-Game Problem? (Step 5)

Choose Your Gaming Platform

After choosing the issue involved, a new section requires that you select the gaming platform you’re using. Depending on the game you’re playing, Rockstar Games supports PC, PlayStation, and Xbox.

How Do I Let Rockstar Games Know About an In-Game Problem? (Step 6)

Select the Gaming Issue

On the next page, you must select the exact problem you’re experiencing with your game. It may be crashing or freezing during start-up or a gameplay issue.

How Do I Let Rockstar Games Know About an In-Game Problem? (Step 7)

Click “Contact Us”

After trying the relevant solutions for your gaming problem, you can finalize the ticket submission process by clicking “Contact Us” on the next page.

How Do I Let Rockstar Games Know About an In-Game Problem? (Step 8)

Submit the Ticket

To finalize the process, you must provide more details about the in-game problem and upload an image, video or related link. Submit the ticket and wait for the issue to be resolved.


Rockstar customer support handles many requests; therefore, be polite and patient when you submit a ticket. Generally, depending on the issue's complexity, you’ll receive a response within a week. Always engage in the community forums to access the resources you may need while gaming.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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