I pre ordered red dead redemption. I started to download it onto my Xbox the morning it...

GetHuman-ethanlb's customer service issue with Rockstar Games from November 2018

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The issue in GetHuman-ethanlb's own words
I pre ordered red dead redemption. I started to download it onto my Xbox the morning it was realeased but it didn’t finish downloading until the Friday night about **pm. The game wouldn’t load up and kept restarting. Therefore I couldn’t play because the game wasn’t working properly. I am now able to play the game but haven’t received the online part of the game. When will I get the online part of the game? I spent more money pre ordering it, it took ages to download therefore I think I should receive online Wednesday the **th of November? Can you help me with this?
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Rockstar Games

Customer service issue
Reported by GetHuman-ethanlb
Nov 28th, 2018 - 9 mons ago
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GetHuman-ethanlb started working on this issue
Nov 28th, 2018 4:46pm