The masks in red dead Redemption * have the description of "Equip these to hide your id...

GetHuman1534465's customer service issue with Rockstar Games from November 2018

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The issue in GetHuman1534465's own words
The masks in red dead Redemption * have the description of "Equip these to hide your identity when committing a crime." But every **** time I commit a crime I am wearing a mask and some how the NPCs know who I am and I become wanted anyway. I can't save money because of this and it makes doing the challenges incredibly unfun due to the fact that I have a few $*** dollars on my head by the time I am done with the challenge because the masks aren't doing **** for hiding my identity. Why are the masks still in the game if they don't work? Is there a way to fix this?
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Rockstar Games

Customer service issue
Reported by GetHuman1534465
Nov 10th, 2018 - 3 mons ago
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GetHuman1534465 started working on this issue
Nov 10th, 2018 7:12am