I recently purchased the ultimate edition of Red Dead Redemption * for my Xbox One...I...

GetHuman1534190's customer service issue with Rockstar Games from November 2018

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Before contacting them, items GetHuman1534190 may need:
Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman1534190's own words
I recently purchased the ultimate edition of Red Dead Redemption * for my Xbox One...I downloaded the game and the additional * files straight from the Microsoft store and waited a full day before playing it.**Once I started playing the game and got through the first chapter, I started seeing the DLC content. I recieved the Black Chestnut Thoroughbred from the stables, the free weapons from the gun store, the outfits from the chest, etc...and was playing through the game. Then I stopped and exited the game.**Once I opened the game again, all of the outfits were gone, and the guns aren't in my inventory. The horse was reset to the default Tennessee Walker, but still had the name of the DLC horse.**I guess my question is how do I get everything back without starting completely over again?**Please help...

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Rockstar Games

Customer service issue
Reported by GetHuman1534190
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 10951 others
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Timeline

GetHuman1534190 started working on this issue
Nov 10th, 2018 5:08am