Rockstar Games Customer Service Issues

Your studio's excellence shines through, but I have a Red Dead Redemption 2 DLC concept. The DLC could kick off right after the main game ends but before the epilogue, with Arthur deceased, and other deceased gang members turning into zombies. Arthur could embark on a mission to recruit other undead members like Sean and Hosea. A smaller undead gang could form, gradually transforming the living gang members into zombies. Perhaps leaving Micah out, as Arthur could inform the others of his treachery, leading to gripping new storylines. I have confidence in your ability to craft a thrilling DLC experience, much like your outstanding work in Red Dead Redemption 2.

I dedicated 12 hours to playing RDR2, working hard to collect legendary animals and perfect pelts to enhance my gear. Unfortunately, while agreeing to ride back to camp with a fellow player, the game froze, causing me to lose all my progress. I am incredibly frustrated and disappointed to have lost all my effort and items. I am hopeful that Rockstar Games can either refund my purchase or restore the skins I spent so much time acquiring. I am open to resolving this matter amicably, and I appreciate your attention to this issue.

A couple of weeks ago, after purchasing a couple of Shark Cards, I bought the basic Insurgent from Warstock in GTA 5 Online for Xbox One. I parked it outside my garage near the construction site with Subway rails, and when I returned, it was missing. I searched all my garages. Likewise, when I wanted to transfer my Bison truck between garages, it was also taken. Despite being in passive mode, I was still being attacked inexplicably. I am not concerned about the Bison truck, but I am eager to retrieve my Matte Black, bright neon green Insurgent with the "MONSTER" plates. My Gamertag is KALEL2016. My name is Mark D., and you can reach me by email at [redacted] Thank you.

I need help with an issue in Grand Theft Auto 5 on Xbox [redacted]. I frequently encounter modders who can change game elements like the weather, or drop large sums of money in-game. A few months back, my level spiked from around 70 to [redacted], along with a sudden increase in cash. Recently, my level dropped back to 1, with a negative 8 million XP. I am unable to interact with various gameplay features; I can't buy from stores, open garage doors, or modify my character's appearance or vehicle. The quick GPS feature only displays my owned properties, omitting mod shops or clothing stores. I suspect foul play and believe my account may have been compromised. You can contact me at [redacted] (I receive emails at [redacted]) and my Xbox tag is father0ftheyear (with a zero instead of the letter).

I am hoping to recover the credits I spent on GTA Online. I have invested over $[redacted] but no longer have my PS4 console. I possess all my account details, GTA Online gamer tag, and evidence of purchasing shark cards. I would appreciate if I could retrieve those credits and perhaps have my gameplay progress moved to my new Xbox account. I have switched to an Xbox One, re-purchased GTA, and I'm reluctant to spend another $[redacted]+ to regain my progress. The money I spent was on the PS4, which I no longer have access to. I am exploring the possibility of transferring my progress or setting up a new account with the acquired credits and in-game items on Xbox One.

I played through the beginning of the game until the mission where you steal a horse. During a cutscene after that mission, it showed a different character instead of mine, as it was a multiplayer mission. After that, when the loading screen appeared, I was stuck on a black screen and got an error message saying "unable to connect to Rockstar game services." This issue has persisted since 6 p.m., and it's now 11:46 p.m. I purchased the $[redacted] version to play early, but I haven't been able to proceed as intended.

When considering GTA 6, these are my hopes: 1. All houses and buildings should be accessible. 2. Improved graphics and animations. 3. Expansive map. 4. Introduction of new characters. 5. Realistic non-playable characters. 6. Diverse activities and overall enhancements. I anticipate GTA 6 to exceed expectations by providing a more lifelike experience similar to modern times. I suggest adding accessible stores, more burglary options, increased AI interactions, the ability to marry and have AI families, smarter AI characters and police, and additional activities like becoming a cop or paramedic, and experiencing prison time for major crimes.

I have a few questions that I'm hoping you can help me with. I called GameShop, but they couldn't provide the answers I needed. 1. If I buy the standard edition of Red Dead Redemption 2, is this the complete version of the game? Will there be a game pass that includes all the additional content like outfits, horses, and guns? I want to make sure I have access to everything from start to finish. Many people on YouTube suggest that only the ultimate edition offers everything, but it includes multiplayer. Is the standard edition the full game without multiplayer? I'm not very interested in multiplayer, but I might give it a try. 2. Why did Rockstar create three different versions of the game? 3. Why does the ultimate edition focus mostly on multiplayer content? It's confusing for those who are not avid gamers, especially parents who may only buy the standard version as it's not clear from the game's advertisements that there are multiple editions available. Please help me choose the right version of the game. Can you clarify if the standard edition includes all the content or if there will be a game pass for additional DLC packs? I've been pondering this since the game was released. Also, can we explore new game ideas that are innovative rather than just sequels or similar versions of existing games? For example, a cowboy game involving cowboys and Indians or a scenario where someone goes to work and ends up in a different place. These are just some suggestions for unique game concepts. Thank you for your assistance.

I have a few questions that I hope you can help me with regarding the different versions of Red Dead Redemption 2. When I visited a local Game Stop and inquired about the distinctions between the three versions of the game, I did not find the answers I was looking for. My main query is about whether buying the standard edition of Red Dead Redemption 2 will allow me to later purchase a game pass that includes all the additional content like outfits, horses, and weapon upgrades, rather than having to buy the Ultimate Edition which does not contain all the game content that may be added later on. I understand that updates with extra content will likely be released eventually. I would appreciate any guidance you could provide on this matter.

Hello! I'm in need of your help! I recently purchased a pre-owned PS4 and got GTA for it. As I was downloading the large updates, I excitedly told a friend I was "back in business," but they informed me that there was a deadline for transferring characters online. I'm frustrated that I have to start over. I used to play GTA a lot on the PS3 but got tired of the hackers and glitches on those servers. Now, moving to PS4, it's disheartening to start from scratch after investing so much time. It's tough to find the motivation to grind through everything again as I'm not as young a gamer now. I hope there's a solution to this situation. Thank you and have a great day!

My son and I both purchased Whale Shark cards with my Visa on the same day during the event ending on 11/26/18. We were supposed to get bonus GTA$ for buying the shark card and participating in the event. My son received all his bonuses within 48 hours, including the $[redacted],[redacted] bonus and the additional $[redacted],[redacted] each day bonus. However, as of 11/30/18, I have only received the $[redacted],[redacted] bonus. I am still waiting for the extra bonus GTA$ for buying the Whale Shark card and the daily $[redacted],[redacted] bonus. When can I expect to receive these bonuses?

I purchased Red Dead Redemption 2 Ultimate Edition but have been unable to play online due to ongoing disconnection issues with Rockstar Services. Despite emails back and forth with Rockstar Support over the past week and following their recommendations to open specific ports on my router, the problem persists. The game is now available online for everyone, but I am still experiencing connection errors preventing me from playing. I have tried all their suggestions, but I cannot connect online in Red Dead Redemption 2 due to their service issues. They have not offered to call me or provided a contact number for assistance, and I'm feeling frustrated after spending $90 on the Ultimate Edition. I demand a resolution to this problem immediately or a refund as I have only managed to join someone else's session once and now cannot connect at all.

My son and I have our TVs and PS4 consoles placed on adjacent tables. We both bought a Whale Shark card simultaneously and logged in during the PLAY THIS WEEK event. While he received his bonus of $5,[redacted],[redacted], I have only received $[redacted],[redacted]. I am still awaiting my bonuses for purchasing the Whale Shark card and logging in for the event, which should include $5,[redacted],[redacted] for the card and $[redacted],[redacted] for each of the 6 days I participated in the PLAY THIS WEEK event. I hope this issue can be resolved promptly.

My GTA 5 account on PS3 was hacked while I was playing, and now I haven't been able to get back online since. While playing with my friend, we both received a large sum of money, around 4 billion or something similarly significant. Strangely, we got messages from ourselves instructing us to change lobbies for RP. Soon after, the lobby glitched, making it unplayable. I changed lobbies hoping to fix it, but then received a message from Rockstar resetting my levels. I've experienced hacks before, and changing lobbies usually resolved it, but this time it didn't work. Despite trying multiple times to switch lobbies, I'm still unable to play online even after a few months. It feels like I'm being penalized for being hacked. My friend is also unable to get online, which makes me think we are still compromised. I need help to resolve this so I can enjoy playing GTA 5 online again.

Hello, I haven't played GTA 5 online in almost three weeks. I only have a [redacted] and can't afford more, and I'm feeling really down about being banned. I acknowledge that I deserved it, but I promise that if you allow me to play again, there won't be any more issues from my side. I didn't realize the consequences of my actions and I deeply regret it. This game means a lot to me, and not being able to play has had a significant impact on me. Please consider reinstating my online account or allowing me to create a new one. I assure you that I will be respectful and sportsmanlike if given another chance.

I started playing Red Dead Online from the launch date with the ultimate edition. The campaign was fantastic, and I immersed myself in it for about a month before exploring the online mode. Despite a few personal dislikes, I find the online concept truly amazing. Recently, I discovered a video online showcasing the extensive list of free items exclusive to ultimate edition owners, which I realized includes both the campaign and online mode. This explains why I've been at a disadvantage during encounters. I have invested in the ultimate edition, so missing out on around $1,[redacted] worth of in-game content is disheartening. Although I still love playing Red Dead, this realization has left me feeling disheartened. I hope someone can offer guidance on how to address this issue.

I would like to share how much I enjoy playing Red Dead and GTA as they are some of the best games I've ever played. I hope the developers can continue to improve by making them more engaging and competitive. It would be great to have challenging missions like in Destiny where you can keep trying and earn valuable rewards upon success. For example, a large heist on the biggest bank in Saint Denis with 10 players would be fantastic and very difficult. This kind of content would keep players coming back for more and even inspire me to share my unique style, like dressing up as Django, with others. I would love to see streamers on Twitch attempt these missions on the highest difficulty. I hope these suggestions can make the games even more enjoyable and long-lasting investments like GTA 5 has been for me over the past 5 years. Just wanted to offer some ideas to enhance the gaming experience.

I've noticed numerous players exploiting glitches, and it's time for Rockstar to take action. Despite reports and warnings, no one seems to have been banned for glitching. When I transferred to Xbox One, my money was adjusted from [redacted], yet I encountered players with ludicrous amounts like [redacted] million. We need a ban hammer to maintain the integrity of the game. I admit to trying it once, but it's not enjoyable. Let's focus on missions to progress instead of cheating. It's disheartening to see others take advantage of these loopholes. Rockstar, it's time to show the community that cheating won't be tolerated. Let's clean up the game for a fair playing field.

I purchased a shark during a promotion on December 1, [redacted]. I was supposed to receive $12.5 million within 72 hours but have not received it yet. Today, December 3, I got a message saying the [redacted]% had been deposited, but I haven't seen it in my account. I currently have around $13 million, but I should have $25.5 million. I need this matter resolved quickly as today is my last day off. I have never had issues before and would like to continue using your service. Your cooperation in this matter is appreciated. Thank you, Jeffrey G.

I have been seeking assistance but feel the representative is confused. It seems my account was compromised, and I was advised to create a new email. I followed this advice, yet when I used the CD key to reinstall the game, it indicated the key was already in use. 1. Kindly assign another representative to assist me. 2. Despite being logged in, clicking the game icon directs to an unfamiliar account. 3. The new email created with the representative is not associated with my CD key. 4. Do you have a contact number available? 5. How can we rectify this issue? 6. The email mentioned in this ticket is the new one provided by the representative to link my account to the CD key. 7. The original ticket was registered with the email [redacted]