Rockstar Games Customer Service Issues

Hello, I have encountered issues with my game for the past few months, and I suspect it is related to encountering modders in my sessions. The problems include: - My rank has been reset from over [redacted] to 1. - Important contacts like the Mechanic, Merryweather, Pegasus, Emergency Services, and Downtown Cab Co. have disappeared. - Upon starting the game, I find myself in one of the two apartments I own. However, when I leave to get a car from my garage, both apartments vanish from the map along with my garage. - Various locations on the map are missing, and even if I can locate them, I am unable to enter places like Los Santos Customs. I have images and videos to support my claims, though they are too large to upload. Any assistance would be greatly appreciated. Thank you, jjentel

I have an urgent situation to share with you all. Over the weekend, while playing GTA V, I encountered a modder using the name "jesus jedi." During a 1v1 match, this modder interfered by freezing everyone and causing chaos. Despite being frozen myself and not having any hacks, a toxic player accused me of modding as well. On Sunday, the same modder reappeared while I was playing with a friend. This time, he targeted me by spawning planes and causing the CPU usage to spike. He maliciously framed me by using my name to carry out disruptive actions, resulting in false reports against me from the whole lobby. I fear that his actions could lead to innocent players being banned unfairly. It's crucial to address this issue promptly to protect the gaming community. Your immediate attention to this matter is greatly appreciated.

Hello, I've been playing GTA 5 on PC for around 2 months now. I have truly enjoyed the game until yesterday when a modder killed my character using cheats while I was AFK inside my facility. This player was not part of my crew, nor my friend, but was blatantly using cheats to harm me in the game. Luckily, I have video proof of this incident. I can provide this evidence via email when contacted. I hope Rockstar can swiftly handle this issue with the evidence I can share.

Request for Assistance with PS4 Pro Red Dead Redemption 2 Ultimate Edition Dear Rockstar team, I am a dedicated shareholder of TTWO and have supported the company for a long time. Recently, I pre-ordered the PS4 Pro along with the RDR2 standard edition and purchased the additional Ultimate Edition. However, upon receiving the package, I was disappointed to find that the Ultimate Edition redeem code was missing. The box only contained a map, a hard copy of the game, and the pre-order reward, which was the war horse. I reached out to the EBGame store where I made the purchase, but they informed me that they could not assist me with this issue. I now turn to you for help as I am missing out on the rewards that come with the Ultimate Edition, impacting my gaming experience. I am not seeking a refund, but rather, I urgently need the Ultimate Edition redeem code to fully enjoy the game. Even though I am willing to purchase another Ultimate Edition, the store has informed me that they are sold out. Please reach out to me at your earliest convenience as I am quite upset about this situation. It is disheartening to not receive the rewards I am entitled to as a TTWO shareholder. Your prompt assistance in providing me with the redeem code is greatly appreciated. Sincerely, Kevin

Since I sold my product from my nightclub, my technicians no longer gather more goods, even after several in-game days have passed. I have been actively resupplying my businesses, and even though those are full, my nightclub warehouse is not accumulating goods. I attempted to reassign my technicians and even shut down and restart the businesses, but since special cargo warehouses cannot be shut down, my technicians should still gather cargo. I'm frustrated that I invested a significant amount in the nightclub, and it's not functioning properly.

I have encountered a problem in Red Dead Redemption 2 for Xbox One related to missing inventory items. Upon completing the mission 'Horsemen Apocalypse,' I realized that all my weapons, except for my two sidearms, were nowhere to be found in my inventory or on my horse. I attempted to reset the game and load an old save file to no avail. Additionally, items like dynamite and lanterns no longer appear in my weapon wheel or on my horse. Although I can see my store-bought weapons at the gunsmith for customization, I cannot retrieve the missing weapons to place them back on my horse. Furthermore, unique weapons like the Midnight Pistol and Rare Rolling Block Rifle are also missing. This issue is greatly impacting my gameplay, especially since I invested $80 in the game. Kindly address this matter promptly as it has been disrupting my gaming experience during the limited time I have to play. Thank you. My Xbox One gamer tag is SniperLord97.

I recently invested around $50,[redacted] in upgrades on a car in GTA 5. However, after completing some missions, the car disappeared from the game, and I have been unable to locate it on the map. Additionally, I bought the hen house business, but I cannot access it or complete the tasks the game instructs me to do. Despite initially disliking GTA 5 due to changes in controls, I adapted to it as I have been a player since GTA 3. Nevertheless, it has been disappointing to face these issues and not be able to rely on money cheats. Losing such an expensive car without it being destroyed is frustrating. I am a loyal fan of the GTA series, and I depend on it for my gaming enjoyment. I am seeking assistance to rectify these problems, even if they are mistakes on my part. I appreciate any help or guidance provided to address these issues affecting my gameplay experience.

Hello Rockstar, I apologize for any grammar issues in advance. I am a huge fan of your work and recently purchased the RDR2 Ps4 Pro bundle on the first day. However, I realized that it only included the standard edition instead of the ultimate edition that I thought it was. This is disappointing as I spent $[redacted], which was a significant amount for me as a student, to buy this bundle primarily for your game. I am unable to access the bank robbery feature, which is frustrating considering the investment I made in the game. Re-purchasing the ultimate edition will be challenging for me financially. I appreciate all the hard work you put into the game, and I hope that you can assist me and others in similar situations. Thank you for your understanding.

Hello, My GTA Online account was suspended a few months ago, and I got banned again yesterday. The first suspension was justified for using a mod menu to spawn money. This time, I believe the ban was triggered unfairly, possibly due to having single-player mods in my GTA V folder. While I was away, someone might have modded money to my account, or it could be a mistake from the banning system targeting repeat offenders like me. I only had €[redacted],[redacted] and had just bought a bike for €15,[redacted] after learning fair play techniques from YouTube. I was saving up for an office with a discount, so the ban came as a shock. I hope this situation can be resolved as GTA is crucial to me. Thank you for your attention to this matter. Best regards, Quinten K.

Hi there, I recently lost access to the email associated with my Rockstar Social Club account, which means I can't log in anymore since I also forgot my password and can't recover it. This is preventing me from playing GTA V, which requires me to sign in to the Social Club. Could you please assist me in changing the email associated with my Social Club account to the new one linked to my Steam account? Your help is greatly appreciated. Thank you.

Hello, I ordered the Red Dead Redemption 2 Special Edition for Xbox One from Amazon and received a pre-order bonus. However, the pre-order bonus is not working. I entered the provided code, but the items are not showing up in my game management section. I tried to manually download the add-on content from the Xbox Store, but it requires a code and says mine has already been used. Amazon suggested I contact you for assistance. I can share the emails with you if needed. The code I used was 9V9KF-TY93M-WRDH2-PT3GC-2JPXZ. Please let me know if you need more information. Thank you. Best regards, R. Proudfoot

A fellow gamer has claimed I would never access my account again, and now whenever I attempt to load it, the system freezes. I can launch the game on another account. I accepted cash and level ups, but I was on PS3, not PS4, so the cheats shouldn't impact PS4 users. I seek guidance on resolving this issue. Other hackers have offered to fix it for a fee, but I can't afford it. I'm struggling financially and feeling overwhelmed. I simply want equal access to privileges on the PS3. If the account is permanently banned, I understand, but if there's a solution for the freezing due to a modded ban, I'd appreciate any pointers on resolving it.

A player informed me that I would never be able to access my account again. Now, whenever I try to load it, the system freezes. The account works fine on another profile. Although I did receive money and level upgrades, it was on PS3, not PS4, so cheats shouldn't be an issue as they would on PS4. I'm looking for guidance on who to contact regarding this issue. Other hackers have tried to charge me for a fix, but I can't even afford basic expenses. I'm frustrated and just want to enjoy the same privileges on PS3 as others. If the account is permanently banned, so be it, but if there's a way to resolve the freezing due to a modded ban, I'd appreciate any direction.

I purchased Red Dead Redemption 2 from Walmart. I spent two days attempting to download disc 1, but it would only reach about 20 to 25 megabytes before showing an error. I tried this about 10 times, ensuring my PlayStation was updated, the disc was clean, and even cleaned the database files, but nothing worked. Eventually, I bought the game from the PlayStation store, and it took about 16 hours to download, but it was successful. When I tried to return the game to Walmart for a refund since it wouldn't download, they refused due to the game being opened. They said I could only exchange it for the same game, but I already repurchased it from the PlayStation store. I ended up paying $[redacted] for a single game. I need guidance on how to return the game and get a refund from Walmart, as they are not cooperating. Thank you.

A younger gamer taunted me, claiming I'd never access my account again. Now, each time I attempt to log in, it causes my system to freeze. Interestingly, I can play on a different account without issues. I admit to receiving money and level boosts, but it was on PS3, not PS4, so the cheats shouldn't be problematic. I am in dire need of guidance on resolving this issue. Various hackers have offered fixes for a fee, but I lack the financial means. I feel frustrated and just want to enjoy the same privileges on my PS3. If my account is permanently banned, that's fine. Yet, if there is a solution to prevent the freezing due to a modding ban, please direct me to the appropriate resources.

I am having issues with the code for the "war horse and the outlaw survival kit" that was included with my Red Dead 2 game for Xbox One. The code does not seem to be valid even though the game was purchased new. I have previously contacted support, done some troubleshooting steps, and was advised to go back to GameStop for a new code. However, GameStop was unable to help and suggested reaching out to Microsoft. After speaking with Microsoft, they indicated that the issue should be resolved by the game support team. I have an email from them that I can forward for verification.

My account experienced issues due to encountering a modder in a game lobby. During my conversation with a tech support agent, it was explained that to resolve the "Timed out locating session" error and the Bad Sport pool problem, my GTA Online character would need to be completely reset. This means losing all progress related to the character. Legitimate RP and funds would be restored post-reset. However, other progress like vehicles, properties, clothing, and character stats would not be recoverable. After my confirmation, my character would be reset, and the legit rank and money given back. I proceeded with the reset, replayed the prologue, and reached level 5 to start again.

Good evening, I have a question regarding backward compatibility. As an avid Rockstar gamer, I recently purchased Red Dead Redemption 2 for Xbox One and GTA 5 for PC. I have a physical copy of GTA V for Xbox [redacted] but feel it's unfair to repurchase the game. I bought the special $[redacted] package of Red Dead Redemption 2 with GTA V perks that I'd like to access on my Xbox One GTA V account. I can prove ownership of my physical GTA V copy that's incompatible with my Xbox One. It seems unjust that my friend can still play his digital Xbox [redacted] version while I cannot use my physical copy today. Here are my Xbox One gamertag and email: D3Adcellpro, [redacted] The barcode number on my physical GTA V proof is [redacted]45. Please let me know if you need more information. Thank you and have a nice day.

I pre-ordered Red Dead Redemption 2 for PS4 on eBay in April [redacted]. Initially, I requested a refund due to the long wait time for the game, but eBay denied it as it was a pre-order. However, I never received the game, and when I checked my order later, it and my email account were gone. It seems like eBay scammed me, took my money, and even interfered with my email account. I don't have a confirmation number or any proof of purchase now. I paid $65 for the game and would like to receive it.

My social club account was compromised, and the password and email for recovery were changed. I used this account for Xbox [redacted], Xbox One, and PC versions of GTA V. Despite submitting a ticket earlier, there was no resolution. I am concerned about losing my online progress, especially now that I have purchased the Red Dead Redemption 2 ultimate edition. My account is associated with [redacted] and the Xbox gamertag Deca Wolf. I have not altered these details. Is there a procedure to reset everything so the password recovery can be sent to my original email address?