I bought a Megalodon shark card then I waited for * hours but it never came through an...

GetHuman758511's customer service issue with Rockstar Games from June 2018

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Help with my Rockstar Games issue
Before contacting them, items GetHuman758511 may need:
Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
GetHuman758511's next move: go to the Rockstar Games help center.
Rockstar Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman758511 will want to follow the link below to head to their help center. We will check on GetHuman758511 later to make sure it's all set or try to help escalate.
Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue and preferred resolution, in GetHuman758511's own words:
I bought a Megalodon shark card then I waited for * hours but it never came through an all of my conformation on buying is all correct but it took money out my bank account then never sent the gta$ on to my game
I trust that Rockstar Games will make this right and come up with a resolution that is fair.
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Rockstar Games

Customer service issue
Reported by GetHuman758511
Jun 7th, 2018 - 16d ago
I have an issue with Rockstar Games too
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Seen by 2 customers so far
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Timeline
GetHuman758511 started working on this issue
Jun 7th 1:45am