ordered a radiator and the plastic drain plug snapped as it leaked and tightening to st...

GetHuman-fascarma's Exchange an Item issue with Rockauto from July 2020

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Description of the part, Make and model of car, and Year of car
The issue in GetHuman-fascarma's own words
ordered a radiator and the plastic drain plug snapped as it leaked and tightening to stop it from leaking, snapped. I've ordered a replacement radiator because you've given me no way to just replace the drain plug. This is also loosing you folks points with me not being able to physically speak to customer service and has cost me a lot of time and extra effort. So inefficient to ship me an extra radiator so I can remove its drain plug and send it back to you rather than send me a drain plug in an envelope.

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Exchange an Item issue
Reported by GetHuman-fascarma
Jul 7th, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 6581 others
0 customers following this


GetHuman-fascarma started working on this issue
Jul 7th 12:28am
GetHuman-fascarma indicated the issue is not fixed yet.
Jul 10th 1:16am

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