Sent back the solenoid I ordered. Turned out to be the wrong part. After I sent back th...

GetHuman-sablanca's customer service issue with Rockauto from April 2020

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Description of the part, Make and model of car, and Year of car
The issue in GetHuman-sablanca's own words
Sent back the solenoid I ordered. Turned out to be the wrong part. After I sent back the item I just caught that part on your return policy that returns will not be honored if it’s not returned back in its original packaging. I sent back the part in the zip lock bag it was in just not boxed. I sent it back in a first class padded return package envelop. I still have the original big box it came in if needed. I just don’t want to lose my refund due to wrong return package. Please give me. A call to let me know what to expect or do in this type of matter. Thank you!!*(***)***-**** Catherine sablan*Order* *********

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Rockauto

Customer service issue
Reported by GetHuman-sablanca
Apr 24th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 6503 others
0 customers following this

Timeline

GetHuman-sablanca started working on this issue
Apr 24th 8:11pm

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