We ordered a clutch assembly for over $*** and it was supposed to be shipped and arrive...

GetHuman4704652's Account Access issue with Rockauto from April 2020

Help with my Rockauto issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4704652's own words
We ordered a clutch assembly for over $*** and it was supposed to be shipped and arrive to our house by Monday. It is now Thursday* THe payment has cleared our account. We are waiting for this order !!!!!! We do not have our order number. We have tried to get our orders emailed to us online and that has not worked. Checked spam also. Nothing but newsletters from Rock auto. The order was placed on *******. Rodney Philo. clutch assembly.**please email me back at *****@***.com and cc to *****@***.com*Thank you

GetHuman4704652 did not yet indicate what Rockauto should do to make this right.

How GetHuman4704652 fixed the problem

We are waiting for GetHuman4704652 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rockauto

Account Access issue
Reported by GetHuman4704652
Apr 23rd, 2020 - 10 months ago
Fixed
Seen by 6 customers so far
Similar issue to 6472 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman4704652 started working on this issue
Apr 23rd, 2020 6:04pm
GetHuman4704652 confirmed the issue is fixed. Hooray!
Apr 26th, 2020 11:59am
GetHuman4704652 confirmed the issue is fixed. Hooray!
Apr 26th, 2020 4:09pm