James Knowles ordered the air conditioner kit for a **** PT Cruiser Turbo Convertable T...

GetHuman3034079's Exchange an Item issue with Rockauto from June 2019

Help with my Rockauto issue
The issue in GetHuman3034079's own words
James Knowles ordered the air conditioner kit for a **** PT Cruiser Turbo Convertable Touring Auto. But mistakenly pressed the wrong button to order the kit for standard shift instead of an automatic shift. The vehicle ID number is *C*JY**EX*T******, and the order number is RockAuto Order Confirmation *Order ********* *Monday, May **, **** **:** PM Central Time*Ship To:*Bill To:*james knowles*james knowles***** FLAGLER AVE***** FLAGLER AVE***KEY WEST, FL *****-*****KEY WEST, FL *****-*****United States*United States*************************We would like to ship the incorrect part back and receive the correct part. All he other components are fine and connect properly. James Knowles will call you to verify the situation and specify the necessary part.

GetHuman3034079 did not yet indicate what Rockauto should do to make this right.

How GetHuman3034079 fixed the problem
I contacted Rockauto and explained my issue and you sent me a return lable and I ordered the correct part and sent the unusable part back and James Knowles received a refund for the money he spent to get the correct part.
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Exchange an Item issue
Reported by GetHuman3034079
Jun 4th, 2019 - a year ago
GetHuman3034079 shared how to fix
Seen by 26 customers so far
Similar issue to 16820 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car


GetHuman3034079 started working on this issue
Jun 4th, 2019 10:32pm
GetHuman3034079 confirmed the issue is fixed. Hooray!
Jun 10th, 2019 1:30pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians