Hi,**On ********* I purchased a Gates Timing Belt kit (to include water pump) on-line f...

GetHuman-rxrandy's customer service issue with Rockauto from March 2019

13234 similar
0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-rxrandy to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-rxrandy's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rxrandy may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-rxrandy's own words
Hi,**On ********* I purchased a Gates Timing Belt kit (to include water pump) on-line from RockAuto. Order *********. The product (Part * TCKWP***A) was installed on our **** Toyota Solara on ******* @ ***** miles. The other day the water pump started leaking and had to be replaced @ ***** miles, only ***** miles later. The warranty indicated a limited lifetime warranty. The labor cost to replace the water pump was $***.**. Gates requested that we contact the retailer (RockAuto) first for reimbursement. Please indicate if your warranty policy is applicable to this situation and what process is required to submit a claim. **My phone * is (***) ***-****.**Thank you.**Randall Johnson
GetHuman-rxrandy did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-rxrandy fixed the problem
We are waiting for GetHuman-rxrandy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rxrandy fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rxrandy
Mar 28th, 2019 - 24d ago
I have an issue with Rockauto too
Not resolved
Seen by 5 customers so far
Similar issue to 13234 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-rxrandy started working on this issue
Mar 28th 5:40am