Hi,**On ********* I purchased a Gates Timing Belt kit (to include water pump) on-line f...
GetHuman-rxrandy's customer service issue with Rockauto from March 2019
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The issue in GetHuman-rxrandy's own words
Hi,**On ********* I purchased a Gates Timing Belt kit (to include water pump) on-line from RockAuto. Order *********. The product (Part * TCKWP***A) was installed on our **** Toyota Solara on ******* @ ***** miles. The other day the water pump started leaking and had to be replaced @ ***** miles, only ***** miles later. The warranty indicated a limited lifetime warranty. The labor cost to replace the water pump was $***.**. Gates requested that we contact the retailer (RockAuto) first for reimbursement. Please indicate if your warranty policy is applicable to this situation and what process is required to submit a claim. **My phone * is (***) ***-****.**Thank you.**Randall Johnson
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