I need to return the ECM core for credit. order * **********What had happened is I wen...

GetHuman2458687's customer service issue with Rockauto from March 2019

12284 similar
0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman2458687 to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2458687's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2458687 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman2458687's own words
I need to return the ECM core for credit. order * **********What had happened is I went online to maybe return the new ECM electronic to them for a full refund. But it said that if you tried it in the vehicle you couldn't return. So I x'd out of the page. That's where the trouble began. We decided to keep the new one because of this policy. I just want the return authorization of the old core to get the money.****-***-**** Frustrated in Indiana
GetHuman2458687 did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman2458687 fixed the problem
We are waiting for GetHuman2458687 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2458687 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2458687
Mar 12th, 2019 - 5 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 7 customers so far
Similar issue to 12284 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2458687 started working on this issue
Mar 12th 3:01pm