Hello, I purchased a new rack and pinion, paid my mechanic $***.** to replace it on my...

GetHuman-gidave's customer service issue with Rockauto from March 2019

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The issue in GetHuman-gidave's own words
Hello, I purchased a new rack and pinion, paid my mechanic $***.** to replace it on my car. I found it was leaking all the fluid out. I took it back to my mechanic, he found the part *s no good. **Now, here it is* I now have to have it removed and replaced, I am sure it will be at my own cost, I will have to send the part back to you, most likely at my own cost, then get another part and have it put on. So, because you sent me a faulty part, this repair that should have cost me about $***, is going to cost me about $*** or so.**Unless, you as a company, will do what is right by great customer service and pay to all shipping cost and reimburse all mu extra cost, the bad part is adding to my repair!**What do you think?**What are my options?
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Rockauto

Customer service issue
Reported by GetHuman-gidave
Mar 11th, 2019 - 5 mons ago
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GetHuman-gidave started working on this issue
Mar 11th 11:25pm