* failed regulators - received- verified by Auto electric shop

GetHuman-stevemaj's customer service issue with Rockauto from January 2019

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Description of the part, Make and model of car, and Year of car
The issue in GetHuman-stevemaj's own words
Purchased a voltage regulator (********) the unit did not work- no voltage output, regulator was verified good. Received a replacement (********) and it did not work. Took the part to an Auto electric repair shop (D & D Auto Electric (***) ***-****). They verified that the part was defective and tried to adjust it but could not get it to work. **I would like full credit for the part. If the parts need to be returned please send prepaid shipping label. Thank you
The car is unable to be driven until this issues is fixed
I would like credit for the part. If it needs to be returned please send prepaid shipping label.
I have purchased multiple products from Rockauto in the past with no issues.
Website wanted me to pay return shipping. I do not want to pay for shipping a part back that was defective.
I have an issue with Rockauto too
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Rockauto

Purchasing auto parts
Customer service issue
Reported by GetHuman-stevemaj
Jan 4th, 2019 - 4 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 4 customers so far
Similar issue to 9690 others
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Timeline
GetHuman-stevemaj started working on this issue
Jan 4th 7:45pm