Order ********, one of many. The day I received the ac delco ***-*** water pump, I open...

GetHuman1894894's customer service issue with Rockauto from January 2019

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The issue in GetHuman1894894's own words
Order ********, one of many. The day I received the ac delco ***-*** water pump, I opened the box and looked at it still in the clear plastic bag, said great, looks new and box is in great shape, must be good. Got everything ordered up, lots of parts, want to do it all at one time off. Scheduled Jan *st through the *th to repair my truck. Everything apart, non functional now, took the water pump out of the clear bag and discovered that the aluminum output has been bent in and attempted to fix to hide damage by polishing it over, but the aluminum is bent in and will affect water flow. This happened at the factory or someone damaged this part and sent it back and I got it. I have to go back to work next week so will probably have to get a replacement pump at dealer to have it today! First issue with rock auto, got me good on this one at a bad time. I received a bad part I trusted to be new.
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Rockauto

Customer service issue
Reported by GetHuman1894894
Jan 4th, 2019 - 4 mons ago
I have an issue with Rockauto too
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GetHuman1894894 started working on this issue
Jan 4th 1:00pm