I ordered * hub assemblies for ** Impala in May ****. I was laid off later that month a...

GetHuman1887515's customer service issue with Rockauto from January 2019

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The issue in GetHuman1887515's own words
I ordered * hub assemblies for ** Impala in May ****. I was laid off later that month and hadn’t worked since. I couldn’t have them installed until I got some $$. So my brother did it * me on da cheap b* Christmas. However (*) hub was non-conforming.. inner dia of hub was * small * shaft*axle! So we had * buy another hub assembly @ NAPA * $** cuz my car was in pcs. I know I went far passed return policy date and ur warranty policy requires I have * order new part * exchange then I mail bk ur nonconform part... blah blah blah!! I don’t need any more parts...my car is done! I just would like * mail bk ur bogus part and if u could somehow find it in ur heart * credit my account * this I would be ever so grateful & I could still have the confidence in recommending ur business! I’ve never really had any problems in da passed this is just an apparition. Be kind! Rewind! I could really use da scratch!! Help a guy who’s down on his luck. Don’t kick me when I’m down! I’ll be bk on my feet in no tym... You’ll see! Sincerely TM Quast
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Customer service issue
Reported by GetHuman1887515
Jan 3rd, 2019 - 4 mons ago
I have an issue with Rockauto too
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Seen by 7 customers so far
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