Can't find on your website mounts for the mercury mariner **** v* engine for the right side.

GetHuman-monimac's customer service issue with Rockauto from September 2018

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The issue in GetHuman-monimac's own words
Trying to purchase engine mounts. ... I am looking for all the mounts for a **** mercury mariner v* engine. On the website I only see *. Do you carry the fourth one?**Your no telephone customer service policy is not good for business. When will I get a response back? It's not everybody is computer literate. If I talked to a real person, I would get a response back in no time.
Not everybody is computer literate and understand the language used to find parts. People might not know where to find the parts in the setup that you have.
I would like to speak to a real person to make sure the right parts are being ordered and also to find out if you carry the fourth engine mount but its just not on the site at this time.
I have been a customer for a number of years. At that time I was able to speak to someone who would assist. It is good to speak to someone to make sure the right parts are being ordered. I live in the Virgin Islands and to have to return parts because the wrong part was ordered is a waste of time, money and energy.
No. I'm waiting on my call back.
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Customer service issue
Reported by GetHuman-monimac
Sep 24th, 2018 - 4 mons ago
I have an issue with Rockauto too
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Seen by 4 customers so far
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GetHuman-monimac started working on this issue
Sep 24th, 2018 9:56pm