I ordered two ball joints via order * ********. One fit, no problem. The second was mi...
GetHuman1167689's customer service issue with Rockauto from September 2018
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The issue in GetHuman1167689's own words
I ordered two ball joints via order * ********. One fit, no problem. The second was missing the bag of parts, but I had access to parts. This one didn't fit, was loose after installation. I ordered a replacement via order * ******** and I requested another one (different manufacturer to avoid another issue. I asked for store credit as I'll be ordering in the future. *Will send the bad one back using info you sent. I think that I'm all set but thought I'd pass along that I had a problem.
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