I ordered two ball joints via order * ********. One fit, no problem. The second was mi...

GetHuman1167689's customer service issue with Rockauto from September 2018

2 views
 | 
5667 similar
 | 
0 following
Help with my Rockauto issue
First: share to improve GetHuman1167689's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1167689 to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1167689 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman1167689's own words
I ordered two ball joints via order * ********. One fit, no problem. The second was missing the bag of parts, but I had access to parts. This one didn't fit, was loose after installation. I ordered a replacement via order * ******** and I requested another one (different manufacturer to avoid another issue. I asked for store credit as I'll be ordering in the future. *Will send the bad one back using info you sent. I think that I'm all set but thought I'd pass along that I had a problem.
GetHuman1167689 did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman1167689 fixed the problem
We are waiting for GetHuman1167689 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Rockauto email you?
This email address isn't valid
Follow this issue
See how GetHuman1167689 fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman1167689
Sep 19th, 2018 - 6 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 2 customers so far
Similar issue to 5667 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1167689 started working on this issue
Sep 19th, 2018 8:28pm