Return on brakes for a refund or the correct brake

GetHuman-gholston's customer service issue with Rockauto from August 2018

Help with my Rockauto issue
The issue in GetHuman-gholston's own words
Hello I need to return some brand new Brakes just got them on ********** matched them up with brakes on there but not the correct fit Order * ******** but they saying not returnable. They wasn’t put on the car just matched with the other brakes that all please send a shipping label to email address so we can send back for a refund or just get the correct brakes for the Dodge Challenger **** *.*.
GetHuman-gholston did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-gholston fixed the problem
I emailed Rockauto and they got back in touch with me, letting me know they got everything straight so I’m able to return them now.
Please help with my Rockauto issue
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Rockauto

Customer service issue
Reported by GetHuman-gholston
Aug 25th, 2018 - 4 mons ago
I have an issue with Rockauto too
Fixed
GetHuman-gholston shared how to fix
Seen by 6 customers so far
Similar issue to 4701 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman-gholston started working on this issue
Aug 25th 3:00pm
GetHuman-gholston indicated the issue is not fixed yet.
Aug 25th 4:07pm
GetHuman-gholston confirmed the issue is fixed. Hooray!
Aug 27th 11:32am