Wrong Part

GetHuman956789's customer service issue with Rockauto from August 2018

5 views
 | 
4126 similar
 | 
0 following
Help with my Rockauto issue
First: share to improve GetHuman956789's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Rockauto help.
Before contacting them, items GetHuman956789 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman956789's own words
Hi, I bought a part that does not fit the intended vehicle. I proceeded to the return page and it did not give me the drop down option as to why I want to return the item. All it offers is return and an option for me to pay for return shipment label. Why would I have to pay for a return label? And also why wasn't I offered the drop down tab with options of why I am returning the item? The part is not correct and I would like to try an alternative part that you offer. Can you please help with this situation, thank you. Chris *Order * *********My Email *****@***.com
I would like my full refund or store credit in the full amount that I paid for the item.
I have an issue with Rockauto too
How GetHuman956789 fixed the problem
We are waiting for GetHuman956789 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman956789 fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman956789
Aug 13th, 2018 - a yr ago
I have an issue with Rockauto too
Not resolved
Seen by 5 customers so far
Similar issue to 4126 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman956789 started working on this issue
Aug 13th, 2018 3:57pm