GetHuman956789's customer service issue with Rockauto from August 2018
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Before contacting them, items GetHuman956789 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman956789's own words
Hi, I bought a part that does not fit the intended vehicle. I proceeded to the return page and it did not give me the drop down option as to why I want to return the item. All it offers is return and an option for me to pay for return shipment label. Why would I have to pay for a return label? And also why wasn't I offered the drop down tab with options of why I am returning the item? The part is not correct and I would like to try an alternative part that you offer. Can you please help with this situation, thank you. Chris *Order * *********My Email *****@***.com
I would like my full refund or store credit in the full amount that I paid for the item.
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