I requested a replacement part because the picture of the part I ordered was silver, li...
GetHuman-klnether's customer service issue with Rockauto from August 2018
Help with my Rockauto issue
First: share to improve GetHuman-klnether's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-klnether to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-klnether may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-klnether's own words
I requested a replacement part because the picture of the part I ordered was silver, like it should be but the part was black when I received it. I sent it back and got another one exactly like the one I sent back. *It goes in the bumper of my truck and it's supposed to match the bumper.**I'm a little aggravated right now. *I have never had a problem with y'all and I tell people all the time about you guys. *If there was a way to send a picture with this message it would explain more.
GetHuman-klnether did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-klnether fixed the problem
We are waiting for GetHuman-klnether to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.