Couldn't order using * different credit Cards, no one to talk to want to make sure neither is charged later had to get my son to order using paypal, What makes it so bad no one to talk to folks are left hanging

GetHuman967603's customer service issue with Rockauto from August 2018

7 views
 | 
3997 similar
 | 
0 following
Help with my Rockauto issue
First: share to improve GetHuman967603's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman967603 to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman967603 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman967603's own words
purchase the above using the same credit I used few weeks ago with no problem, my credit card rep said rockauto didn't send the proper security code to Visa ... I have tried to place an order * times using * different credit cards, only need one of the item and don't know if any went thru. i need to work with a live person to find out what is going on
I tried to order * times and don't have any response from Rockauto as to what happened to info i sent concerning my cards. if later you check my orders, cancel all
you need to have a real person customers can speak with. Someone we can go to when this happens so we know later we won't receive * of the same items and be charged for all *
Just a couple months you have good deals and quality parts but you need to have a real person customers can speak with.
Yes, got my son to order using his paypal acct.
I have an issue with Rockauto too
How GetHuman967603 fixed the problem
We are waiting for GetHuman967603 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Rockauto email you?
This email address isn't valid
Follow this issue
See how GetHuman967603 fixes it.
This email address isn't valid

Rockauto

KT**** Compressor and installation kit
Customer service issue
Reported by GetHuman967603
Aug 8th, 2018 - 7 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 7 customers so far
Similar issue to 3997 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman967603 started working on this issue
Aug 8th, 2018 8:19pm