Ordered a radiator fan motor(PM****) on July **th got an email stating that it was ship...

GetHuman-dennisbk's customer service issue with Rockauto from July 2018

Help with my Rockauto issue
The issue in GetHuman-dennisbk's own words
Ordered a radiator fan motor(PM****) on July **th got an email stating that it was shipped on July **th and should arrive by the **th.*Everytime I check the status thru the postal service for the last * days, it reads , "Status*Pre-Shipment*July **, **** at *:** am*Shipping Label Created, USPS Awaiting Item*SUGAR LAND, TX ***** "**Id like to know if my part is just sitting in a warehouse or what? I could have gotten this part from somewhere else if I had of know it was not going to be shipped as stated.
GetHuman-dennisbk did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-dennisbk fixed the problem
Just waited an extra day and it arrived. Postal service didn't update shipping information until day of delivery. So for like * days it is showing it is still sitting at the facility of orgin
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Rockauto

Customer service issue
Reported by GetHuman-dennisbk
Jul 27th, 2018 - 10 mons ago
I have an issue with Rockauto too
Fixed
GetHuman-dennisbk shared how to fix
Seen by 4 customers so far
Similar issue to 3557 others
0 customers following this
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Description of the part
Make and model of car
Year of car
Timeline
GetHuman-dennisbk started working on this issue
Jul 27th, 2018 12:25pm
GetHuman-dennisbk indicated the issue is not fixed yet.
Jul 27th, 2018 1:28pm
GetHuman-dennisbk confirmed the issue is fixed. Hooray!
Jul 30th, 2018 1:26pm