wrong part sent. box was right but parts inside are for a different vehicle and I want...

GetHuman-garytool's customer service issue with Rockauto from July 2018

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The issue in GetHuman-garytool's own words
wrong part sent. box was right but parts inside are for a different vehicle and I want to return it but they want to charge me shipping. Been a good customer til now. Not sure after this last order. drum hardware kit. had * springs in it. I need *. shoe holders are to short. Someone scammed you by putting the wrong kit in the box and sending it back and now you want me to pay. the part inside has a manufacture date of ******* which I don't think things stay on the shelf that long.
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Rockauto

Customer service issue
Reported by GetHuman-garytool
Jul 23rd, 2018 - 10 mons ago
I have an issue with Rockauto too
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Seen by 1 customer so far
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GetHuman-garytool started working on this issue
Jul 23rd, 2018 8:40pm