Order ********* received minus spectra radiator. Stated returned by carrier. Why...

GetHuman-ostrofft's customer service issue with Rockauto from July 2018

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The issue in GetHuman-ostrofft's own words
Order ********* received minus spectra radiator. Stated returned by carrier. Why? If damaged, why was not another sent? Credited my mc $**.**, but not the $*.** shipping charge for an item I did not receive.
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Rockauto

Customer service issue
Reported by GetHuman-ostrofft
Jul 3rd, 2018 - a yr ago
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GetHuman-ostrofft started working on this issue
Jul 3rd, 2018 9:46pm
GetHuman-ostrofft indicated the issue is not fixed yet.
Jul 6th, 2018 2:19am
GetHuman-ostrofft indicated the issue is not fixed yet.
Jul 6th, 2018 2:22am