I order ****$ worth of part for **** ram but for some reason I got a **** cat converter...

GetHuman816887's customer service issue with Rockauto from June 2018

2 views
 | 
2454 similar
 | 
0 following
Help with my Rockauto issue
Before contacting them, items GetHuman816887 may need:
Description of the part, Make and model of car, and Year of car
GetHuman816887's next move: have a Rockauto rep call.
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman816887's own words:
I order ****$ worth of part for **** ram but for some reason I got a **** cat converter instead of *****? Emailed to get it changed ASAP, Rockauto stated they can’t do anything about it and I have to pay for return ****pping and order another one? Good way to lose a customer that’s spends thousands of dollar with you guy, i would like this changed ASAP I’m not playing this game. I ordered for **** not ****. Would like a response please and thank you this is unacceptable for any customer.
I trust that Rockauto will make this right and come up with a resolution that is fair.
Help with my Rockauto issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Rockauto email you?
This email address isn't valid
Follow this issue
See how GetHuman816887 fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman816887
Jun 25th, 2018 - 2 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 2 customers so far
Similar issue to 2454 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman816887 started working on this issue
Jun 25th 1:23am