I order ****$ worth of part for **** ram but for some reason I got a **** cat converter...

GetHuman816887's customer service issue with Rockauto from June 2018

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The issue in GetHuman816887's own words
I order ****$ worth of part for **** ram but for some reason I got a **** cat converter instead of *****? Emailed to get it changed ASAP, Rockauto stated they can’t do anything about it and I have to pay for return shipping and order another one? Good way to lose a customer that’s spends thousands of dollar with you guy, i would like this changed ASAP I’m not playing this game. I ordered for **** not ****. Would like a response please and thank you this is unacceptable for any customer.
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Rockauto

Customer service issue
Reported by GetHuman816887
Jun 25th, 2018 - 4 mons ago
I have an issue with Rockauto too
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Seen by 2 customers so far
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Timeline
GetHuman816887 started working on this issue
Jun 25th 1:23am