Took money off my card * times but says waiting for payment method

GetHuman762380's customer service issue with Rockauto from June 2018

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The issue in GetHuman762380's own words
The problem: Took money off my card * times but says waiting for payment method
GetHuman762380 did not yet indicate what Rockauto should do to make this right.
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Rockauto

Customer service issue
Reported by GetHuman762380
Jun 8th, 2018 - 4 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 8 customers so far
Similar issue to 307 others
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Timeline
GetHuman762380 started working on this issue
Jun 8th 5:59am