On ********* I purchased a steering rack from you (********) and it is defective. Your...

GetHuman748861's customer service issue with Rockauto from June 2018

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The issue in GetHuman748861's own words
On ********* I purchased a steering rack from you (********) and it is defective. Your choices for me are refund or store credit. In any event I must return the defective rack. When I purchase the replacement rack from you, you will be expecting a core back and I will be expecting the core charge back? You have my original core so I would expect you would give me the core credit based on the original one I sent you for the first purchase and the defective rack being returned to you. Is the correct and can you confirm this and how will we execute this this on the next purchase?*Jim Smith ***-***-**********@***.com
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Rockauto

Customer service issue
Reported by GetHuman748861
Jun 4th, 2018 - a yr ago
I have an issue with Rockauto too
Not resolved
Seen by 4 customers so far
Similar issue to 569 others
1 customer following this
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Timeline
GetHuman748861 started working on this issue
Jun 4th, 2018 6:05pm