I need more information on whether or not an item is plug-and-play or whether or not it...

GetHuman635059's customer service issue with Rockauto from April 2018

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Help with my Rockauto issue
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The issue and preferred resolution, in GetHuman635059's own words:
I need more information on whether or not an item is plug-and-play or whether or not it has to go to the dealer to still get programmed or flashed it's for a **** Silverado **** HD * x * *.* Duramax turbo diesel it is the fuel injection control module and it has to be precise
I trust that Rockauto will make this right and come up with a resolution that is fair.
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Rockauto

Customer service issue
Reported by GetHuman635059
Apr 27th, 2018 - 3 mons ago
I have an issue with Rockauto too
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Seen by 2 customers so far
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Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman635059 started working on this issue
Apr 27th 5:58pm