I order parts and they said card decline but money was taken out

GetHuman622024's customer service issue with Rockauto from April 2018

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Help with my Rockauto issue
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Description of the part, Make and model of car, and Year of car
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The issue and preferred resolution, in GetHuman622024's own words:
I order parts and they said card decline but money was taken out
I trust that Rockauto will make this right and come up with a resolution that is fair.
Help with my Rockauto issue
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Rockauto

Huh??
Customer service issue
Reported by GetHuman622024
Apr 23rd, 2018 - 3 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 2 customers so far
Similar issue to 3125 others
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Timeline
GetHuman622024 started working on this issue
Apr 23rd 5:47pm