I order parts and they said card decline but money was taken out

GetHuman622024's customer service issue with Rockauto from April 2018

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The issue in GetHuman622024's own words
I order parts and they said card decline but money was taken out
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Rockauto

Huh??
Customer service issue
Reported by GetHuman622024
Apr 23rd, 2018 - 7 mons ago
I have an issue with Rockauto too
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Seen by 2 customers so far
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Timeline
GetHuman622024 started working on this issue
Apr 23rd 5:47pm