I used a USA address my billing and usual is Canada. They want me to pay shipping if no...

GetHuman-alkemp's customer service issue with Rockauto from April 2018

Help with my Rockauto issue
The issue in GetHuman-alkemp's own words
Only partial order was recieved. ... I used a USA address my billing and usual is Canada. They want me to pay shipping if not sent to USA.
I would have to drive to USA at my expense when it was their problem.
Mark the Item warranty (I already paid the tax) and they should pay for shipping.
I have an issue with Rockauto too
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Rockauto

Invoice *********
Customer service issue
Reported by GetHuman-alkemp
Apr 22nd, 2018 - 8 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 2 customers so far
Similar issue to 8917 others
0 customers following this
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Timeline
GetHuman-alkemp started working on this issue
Apr 22nd 4:16pm
GetHuman-alkemp indicated the issue is not fixed yet.
Apr 22nd 4:19pm