It was a data disc - Play a disc - Disc doesn’t play

GetHuman-tewspro's customer service issue with Redbox from April 2018

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The issue and preferred resolution, in GetHuman-tewspro's own words:
Play a disc ... It was a data disc
Disc doesn’t play
Return for a disc that plays
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“Commuter” dvd rental
Customer service issue
Reported by GetHuman-tewspro
Apr 19th, 2018 - 3 mons ago
I have an issue with Redbox too
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Seen by 5 customers so far
Similar issue to 620 others
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GetHuman-tewspro started working on this issue
Apr 19th 4:14am