My daughters account was hacked, by someone with the email *****@***.com I have sent se...

GetHuman3067566's customer service issue with ROBLOX from June 2019

Help with my ROBLOX issue
The issue in GetHuman3067566's own words
My daughters account was hacked, by someone with the email *****@***.com I have sent several emails about this, why can't they just switch it back and remove this person, instead they give me a number to call that looks like a spam number.

GetHuman3067566 did not yet indicate what ROBLOX should do to make this right.

How GetHuman3067566 fixed the problem
My daughters account was recently hacked, so I googled my daughters Roblox account was hacked and was taken to a page where you can get in touch with customer support via email. I was lucky enough to have the email address of the person who hacked the account which I also gave to them. If you have ever made a purchase for Robux through Google play then attach it to the email as well to prove ownership of the account, I suggest always making sure that your child has a strong password and to also have a parent pin on the account as well to add further security
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Customer service issue
Reported by GetHuman3067566
Jun 13th, 2019 - 4 years ago
GetHuman3067566 shared how to fix
Seen by 11 customers so far
Similar issue to 51709 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account


GetHuman3067566 started working on this issue
Jun 13th, 2019 2:07am
GetHuman3067566 confirmed the issue is fixed. Hooray!
Jun 16th, 2019 4:20am