I was in a game called Island Hotels & Resorts by Venture X and when i was in the game...

GetHuman2948227's Refund a Charge issue with ROBLOX from May 2019

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The issue in GetHuman2948227's own words
I was in a game called Island Hotels & Resorts by Venture X and when i was in the game world walking around, the gamepass thing suddenly popped up asking if i want to confirm the game pass purchase and as i was using the controller and the confirm button was the same as the jump button, without realising that the game pass confirmation popped up, i pressed jump and i lost ** robux. In the second time, i was in the pause menu and i clicked leave game and it asked if i wanted to confirm leaving game so i pressed enter and right before i pressed enter, the game pass thing popped up in the background and i lost *** robux. I lost a total of *** robux which is a lot of real life money so i need immediate help. I have already contacted roblox support and the owner of this game but i got no replies from both. PLEASE HELP!

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ROBLOX

Refund a Charge issue
Reported by GetHuman2948227
May 19th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 46357 others
0 customers following this

Timeline

GetHuman2948227 started working on this issue
May 19th, 2019 8:14am
GetHuman2948227 indicated the issue is not fixed yet.
May 19th, 2019 1:33pm