ROBLOX Customer Service Issues

My brother recently stopped playing ROBLOX to focus on studying for exams. He transferred all his remaining ROBUX to me, and I used it to buy BC for my account and set up a group named "Claymap's Group" where I stored all the funds. However, whenever I attempted to join a game, ROBLOX kept prompting me to install the player, even though I already had it installed. Seeking help, I shared my issue on Discord, and someone claimed there was a virus on my device. Concerned about safeguarding our internet, I allowed the person access by installing "TeamViewer Quick Support Module." After lunch, I found out the supposed virus was removed. When I later checked "Claymap's Group," I realized that all my ROBUX had vanished. My brother confirmed it was a scam and that I fell victim to hacking. I estimate a loss of approximately [redacted],[redacted] ROBUX. I am seeking assistance to recover the missing ROBUX.

I woke up to distressing news that my friend's Roblox account was hacked. The hacker changed her avatar and password, demanding personal information and threatening harm if not complied. Despite my attempts to intervene, the hacker blocked me and continued causing havoc on her account, deleting her progress and purchases. We are urgently seeking help from her friends to address this situation as she has invested a significant amount, particularly in Blocksburg. It's crucial to spread awareness of this malicious activity and protect her account from further harm.

I, under the username "epica213," joined the "Keyon Air: Flight Simulator [HD!]" in hopes of flying a plane, where I unintentionally purchased a game pass with my Robux without any prior warning. Upon realizing this, I promptly exited the game to prevent further transactions. When attempting to buy "Island Royale," I discovered that the game pass had been already purchased. After learning of the no refund policy of Keyon Air, I am seeking information on how to recover my Robux without incurring additional costs.

I encountered a problem when attempting to exchange Robux with a user who ended up compromising my account on Roblox. As a result, I am unable to access my account. The individual responsible for this is named awesome*. I urgently need assistance in recovering my one-year-old account, as it contains a substantial amount of friends and in-game items. Furthermore, I am seeking reparation for the funds I invested in the game, which I would like converted to Robux. This incident has left me feeling frustrated and disappointed as I never anticipated becoming a victim of hacking. Your prompt attention to this matter would be greatly appreciated.

I've been playing since February 10, [redacted], and I've had a lot of fun on your platform. I quit Roblox on May 16, [redacted], but I've been trying to get in contact with you to start playing again. When I tried to log in, it said the email and password aren't correct, making me think I've been hacked. I searched to see if my name was taken, only to find it wasn't. That account held a lot of memories for me until it got hacked. I would be grateful if you could help me recover my account by providing a new password and updating the email to my new one.

I shared my username "undead4612" with someone on Discord, and shortly after, I noticed that my builders club and limited items were missing. I discovered three trades sent to "OasisSip" in my completed trades. Although I have retrieved my items once before due to account theft, this would be my second request. I am aware of the one-time item return policy, but both instances were due to account theft. I was hoping to inquire if it would be possible to recover my lost items again.

Dear ROBLOX, I decided to enhance the security of my account by enabling two-step verification for my account "Mardiox." However, when I recently tried to log back in, it prompted me to check my Gmail for a code that I never received. Despite following all of the suggested steps from ROBLOX support, I have been unable to resolve this issue and regain access to my account. I appreciate your assistance in helping me regain access to my account. Sincerely, Mardiox

My friend introduced me to a game called Roblox Events, promising free robux, though I suspected it might be a scam. She claimed to have gotten rich from it. Curious, I created a new account to test the game. After linking it to my main account and sharing the game link, I provided the password. I initially thought using the new account would protect my main one. To my dismay, the new account was hacked, leading to a breach of my main account. Oddly, the hacker was responding to messages on my account incoherently. Despite my attempts to log in, I couldn't access my main account due to incorrect login details. Feeling panicked, I am now seeking help regarding this alarming situation. The game owner's name is "builderman1231," the game is called "Roblox Events," and the person who introduced me to it is "rinoaborla123." My hacked account is "RobloxStarScoutKid."

My friend suggested a game called "Roblox Events" that supposedly offered free robux, a clear scam. She claimed to have become rich from it and shared a link with me, suspecting she was trying to deceive me. Curious, I created a new account to test the game. I linked it to my main account and entered the game with the provided link. When prompted for a password, I reluctantly supplied it, believing my fake account would be the one at risk. Shockingly, the fake account got hacked, resulting in my main account being compromised. Odd responses from the hacker ensued while I tried to regain control to no avail. The game owner is "builderman1231," the game is "Roblox Events," and the person who lured me in is "rinoaborla123." My hacked account is "RobloxStarScoutKid."

Hello, today I purchased a Roblox shirt named "Un" and encountered an issue with the product. While reviewing it, I noticed that the shirt had a yellow color similar to the US military with a blue UN vest. However, upon purchasing, the actual texture and color of the shirt were different from the original design, causing me disappointment as this hasn't happened before. The received shirt was green and does not match other clothing items I own, not reflecting what I intended to purchase. Though Roblox's Terms and Conditions mention no refunds, I believe this discrepancy wasn't my fault. I carefully checked and previewed the product before buying, leading me to believe it could be a technical error. I kindly request a resolution, either through a refund or an exchange for the shirt I initially wanted. Thank you for your assistance.

While entering one of my beloved Roblox games, someone approached me, saying, "Wow, you have limited items. Want to swap accounts?" I declined to share my account and swiftly left when they threatened to take it. Later, after being abruptly logged out, I faced issues logging back in. Despite attempting a password reset through email, even my email sign-in was problematic. Thankfully, with account recovery, I regained access. Upon resetting my password and re-entering my email, I discovered [redacted] Robux missing from my account. It's unclear what they were spent on, but I kindly ask Roblox to restore my Robux. Username: SUPERMAN326406

I purchased one Roblox instance for $4.99 but have been charged incorrectly - $4.99 four times and $24.99 once. I need to know why these charges are happening and I want them to stop immediately. I require a refund for all charges except for the initial $4.99. If this issue is not resolved, I will reach out to the Better Business Bureau. This has happened before, where my credit card was charged multiple times incorrectly. I tried calling the Roblox phone number without success.

Dear ROBLOX, While browsing the catalog, I had an idea. I suggest creating a "holiday" in ROBLOX with discounted prices similar to Black Friday. Offering items for one or five robux each could be exciting for users. I would be happy to receive 10% credit if this idea is implemented. Overall, I enjoy the game, despite some issues with online daters, hackers, and bullies. Please consider my suggestion. If interested, you can reach me via my email or ROBLOX username. Thanks for your attention. Sincerely, Diana[redacted]1 P.S. My brother lost his account with the username [redacted] due to forgetting his password. He now uses the account hasaglove. Please assist in recovering his lost account. You can contact me for further details. Thank you, ROBLOX. ROBLOX username: diana[redacted]1

My account was compromised and although I managed to regain access, I was unexpectedly locked out once again. The hacker left a threatening message in my bio mentioning my friend Beverly, hinting that she might be their next target. This incident has been distressing, especially as I have had my Roblox account since [redacted] and have dedicated significant time and resources to it, particularly in Bloxburg. The hacker personalized my account by changing my avatar and frequently using it to play games. The usernames involved are my account, "girly_twirl1," and the suspected hacker, "candyfundrop," who may have insider information about me. I am hesitant to point fingers without concrete evidence. I am hopeful that the situation can be resolved promptly, and I appreciate any assistance provided. Thank you.

When I was younger, I created a Roblox account but forgot the pin associated with it. It seems someone is accessing my account because my friends noticed unusual activity, like being unable to chat or playing games without me. Although I haven't shared my password with anyone, someone must have accessed it. I also need to update the email linked to my account but require the pin for it. I was only 6 years old when I made the account and now I am 11. I am interested in adding double verification, but it's currently not possible due to the outdated email. I appreciate any assistance you can provide regarding this matter. Thank you in advance for your help.

While playing Bloxburg on my account, another player invited me to be friends and then tricked me into joining their game with the promise of giving me money. Feeling uneasy, I quickly left the game and attempted to change my password. However, I was unable to access my account as the password had been changed and I was locked out. Upon using my sister's account to check, I discovered that the player was still online in Bloxburg, using my account lachie251 without authorization. I kindly request assistance in recovering my account, setting a new password, and ensuring that the unauthorized player svenhaaland is removed from my account immediately.

I am having trouble logging into the account 'alyceathecat.' It keeps indicating an incorrect password. We are not logged in on any other devices, and we are unable to reset the password as the account does not appear in our email. We would like the password to be reset to the email '[redacted]' My daughter, A, loves all the details, characters, and accessories on that account and does not wish to create a new one. We suspect her account might have been hacked since the password was changed without our knowledge. I plan to contact customer support, but the wait time is lengthy. Please assist us promptly. Thank you. Regards, Sandra K.

I'm unsure if this is the correct place to address my concern, but my account that I set up in [redacted] has recently been banned due to an inappropriate username "goodcoolwog." I understand the issue, and I am willing to take any necessary steps to have my account reinstated. I want to clarify that my use of the word was not meant to be offensive or promote hate speech. Instead, I intended it to refer to "a foreigner or immigrant, especially one from southern Europe." I created this username when I was younger and unaware of its racial connotations. You can reach me at [redacted]

Good evening, today I want to share what happened to me last night. I was playing Roblox with friends when a girl offered free robux. She asked for my password, and though hesitant, I trusted her. The next morning, I found out she changed the password, locking me out. My Roblox account holds sentimental value, and losing it due to one person is distressing. I invested a significant amount in it, and recovering it is crucial. Any assistance in regaining access would be greatly appreciated. Thank you for your time. Sincerely, Ellie Rose.

My account was hacked by a user named ozzy[redacted]. Initially, he offered me robux, but I declined. However, he persisted, so I eventually agreed and accepted his friend request. Upon returning to the game, I found multiple messages from him. He then asked for my password, disguising it as "pass," which left me confused. I hesitated, but he assured me he wouldn't hack me. Eventually, I disclosed my password to him. He then instructed me to visit his account and asked for a robux card code. Despite my attempts, the code did not work as someone had possibly used it already. When he requested the pin, I refused and tried to change my password, only to realize he had replaced my email with his. Now, I am unable to access my Roblox account under the username sweetchechs.