ROBLOX Customer Service Issues

I would like to request a name change for several of my groups on Roblox: 1. Kaznith Security Solutions to (SCP F) {[Security Department]} 2. Assault Recon Foundation to (SCP F) {[Mobile Task Force]} 3. Cartoon Time to (SCP F) {[Medical Department]} 4. Kens Hangout to (SCP F) {[Rapid Response Team]} 5. Site 43 SCPF to (SCP F) {[Ethics Committee]} 6. Special Containment Procedures Foundation to (SCP F) {[Scientific Department]} 7. The Penta Alliance to (SCP F) {[Department of External Affairs]} If changing group names is not possible, I would appreciate it if a feature could be added allowing name changes every hour. Thank you for your attention to this matter. (ROBLOX)

Hello, my username is PixelatedBurrito, and I am 14 years old. While playing Roblox, I noticed that numbers and words were censored, leading me to believe it was a chat filter issue. However, my friends were able to see the numbers, and they mentioned confusion. After researching, I discovered that users under 13 have numbers censored. To my surprise, I found my birthdate year was set to [redacted] instead of the correct year, [redacted]. I am unsure how or when this occurred. I hope someone can assist me in resetting my birthdate. Thank you.

My friend's account has been hacked on Whisper. She tried using her mom's email, but it led her to her old account instead of whisper10017, which is the one she wants to recover. She doesn't know the email associated with the hacked account, and the person now in control is impersonating her. I confronted the individual and was told they would return the account only if I gave them my Roblox account. My friend is at a loss as her phone is broken, and she can't access her email or phone number.

I'm turning 10 soon and I recently encountered an issue on a website related to a game offering free Robux. I have around 60,[redacted] Robux which is worth $[redacted], and decided to try for more. Despite the site claiming [redacted]% success, technical problems arose during my attempts. I faced difficulty logging in despite frequent account usage. My current account is "PaolaNSavannahB," which I've had for a year. Regaining access would be greatly appreciated as losing accounts has been disappointing. Could you assist me in recovering my account? I assure you, I'm a genuine user, not a robot. Your help in resolving this matter before my May 9th birthday would be wonderful. Thank you.

I am concerned that my mother's card is being fraudulently used for daily Roblox purchases. My younger sister's account has been compromised, as she is unable to access it after being logged out and her password being changed by an unauthorized user. This has resulted in hundreds of dollars' worth of unauthorized charges on the card, which my mother urgently needs refunded. The affected account username is Maklary2497. Your assistance in resolving this matter would be greatly appreciated.

I am inquiring about a lost Roblox account under the username MiracleOteyTalaz. I have been trying to reach out to Roblox for several months now regarding this issue. Their response has been to locate an old game card I may have used or find an old email associated with the account. Unfortunately, I do not have access to either, and I am currently stuck with the 2-step verification process. I deeply miss my friends on the platform, and it has been a source of happiness for me. I have various forms of evidence to support my claim, including videos, photos, and conversations, as well as some recollection of the email linked to the account. I am hopeful that Roblox can provide me with the full email details so I can regain access to my beloved account. Your help in this matter would be greatly appreciated. Thank you for your assistance.

I need assistance with my 2-step verification issue. After logging into Roblox, I selected the "Trust this device for 30 days" option on the 2-step verification screen. However, upon checking my email, I did not receive any messages regarding 2-step verification. I tried clicking the "Resend" button on the 2-step screen, but still did not receive any emails. The codes for 2-step verification are also arriving late. I believe there might be an issue with the Gmail server. My Roblox account is CatsRule123abc, and I am the rightful owner of this account. I have created content on YouTube related to gaming, specifically a video titled "I downloaded OBS studio!" on my channel Mr.CatsRule. I sincerely request your assistance with this matter.

A user using the name Jammy7111 has taken multiple items from me. We agreed to trade Clockwork Headphones for my most valuable items, but the trade went wrong, resulting in the loss of my Brighteyes Cola Cap, Playful Vampire, Purple Bubble Trouble, and Roblocaster 4-String. This incident is a clear case of scamming, and I am seeking assistance to recover my items. My username is 7t1x, and I am hopeful that I can retrieve my belongings. According to the Roblox Terms of Service, victims of scams are eligible for a rollback, which I am requesting in this situation. Your help in resolving this matter would be greatly appreciated.

On April 24th, [redacted], at 16:11, I received an email stating that my password had been changed. However, when I tried to reset it, I was unable to access my account due to being hacked. The hacker altered my password, phone number, and email address. Despite my efforts to recover my account and numerous messages to the official ROBLOX email, I was asked to provide proof of an iTunes purchase from April [redacted], which I cannot locate. I do have several photos as evidence of my ownership of the account, which I have used for a year. I possess all the necessary information to verify my identity. Please assist me in resolving this issue.

While playing, I started receiving error messages indicating that another device was using my account. I took steps to enhance security features, like setting up 2-Step Verification, but it turned out to be more complicated than I anticipated. Yesterday, after logging out and attempting to sign back in, I encountered an issue with the 2-Step process. The email code was never sent on time, rendering it invalid by the time I received it. Consequently, my account remains locked, leaving me feeling helpless. I've invested money into this game, and now I am expected to simply accept that it's all lost?

Hello, Roblox community! I recently purchased a computer for my son, and I would like to install Roblox on it for him. However, I have encountered a small issue. His Roblox account was created on his iPad by my brother-in-law during a vacation at their place, and no one remembers the password or the email used for the account. The only information I have is the account name. I'm wondering if there is a way to retrieve the password that was used? Creating a new account would result in losing game progress and his friends. Any help would be greatly appreciated. Thank you, Lasse.

Today, while playing Roblox with my sister, we had been switching accounts on our devices for the past two days. When I logged off my account to grab breakfast and tried to log into my sister's laptop, I couldn't access it despite multiple attempts. This account is crucial to me as I have invested over $[redacted] in Robux and had it for a year. It doesn't seem to be a password mistake as my sister and I re-entered it 17 times. I value my account's privacy and have never shared my password. I suspect it may have been hacked, and I am worried as I had many friends on it. Reclaiming access to my account would mean a lot to me.

My account is really laggy, making it impossible to play games smoothly, especially when a friend joins and disconnects me from the server. When I try to rejoin, I can't access games like Meep City, among several others. Additionally, there are bugs both in the games and on the home page. For example, when giving my character a makeover on the home page, the changes don't reflect when joining a game. I have attempted to restart already, but the issue persists. Can Roblox please access my account, "rose_yeeto," to address and fix these problems?

I believe I have been scammed. I tried to assist someone who needed help extending a song length. Unfortunately, I unknowingly sent them cookies that allowed them to log in as me after sending them the file. I would appreciate if the trade could be reversed. The trade was conducted with a user named "gogunna." Please contact me via email if further information is required. Thank you, Oscar M. Also known as Paradox_Dante

Hello, I am contacting you to report unauthorized transactions on my credit card totaling $[redacted]. Today, I discovered an additional unauthorized charge of over $[redacted]. I am actively investigating these fraudulent transactions and seek appropriate action against the responsible party. This situation requires urgent attention, and I request that my credit card information be disconnected promptly. Thank you.

I work as a trademark paralegal at Inventus Law in Palo Alto, California. PacketZoom was our client with a trademark at the USPTO. Today is the deadline for a response to a final office action regarding PacketZoom's trademark. When I started preparing the response two weeks ago, I found out that Roblox had acquired PacketZoom. I was advised by one of our attorneys to contact IP Spring, which I did. I spoke with Katherine Gardner on April 22, and she confirmed on April 24 that someone at Roblox will handle the issue, not IP Spring. Today, Matt Schneider from IP Spring clarified that they do not deal with trademarks but focus on Roblox's patent issues. After speaking with Katherine, we withdrew as the attorney at the USPTO for the PacketZoom trademark and sent the necessary files to her. It turns out that Katherine and Matt are paralegals, not attorneys as I had assumed earlier. Following the suggestion of our former attorney, I am reaching out to ensure that the information regarding PacketZoom's trademark and the deadline has been communicated to Roblox. You can contact me at [redacted] or [redacted].

A player messaged offering free Robux, and upon accepting, directed me to a game called "Roblox Simulator." After following instructions to jump over objects, they gained access to my account and claimed I would receive 15,[redacted] Robux in 12 hours. Subsequently, I was kicked out of the server and found my account deleted, with the hacker changing the password. The hacker then contacted a friend, "Villyfunhacker." I hope to recover the account. Can the password be reset and sent to the linked email? My contact is [redacted], and my phone is 0[redacted]5 (Noah's father assisting). Regards, Noah (Gamer) and Finn (Father)

My friend recently had her account hacked, and now a lot of others are experiencing the same issue. It seems like a widespread problem. I was shocked to hear about this as I believe it's illegal. A concerning incident occurred at school when my friend accused me of changing things in a game I hadn't played in a week due to a project. Later, when I tried to log in to ROBLOX, I couldn't access my account. Despite my efforts, including contacting ROBLOX and reporting the incident, I couldn't recover my account or the money I had invested in the game using Apple cards. My username is isita2568. Any assistance would be greatly appreciated as I'm devastated by the loss.

I encountered an issue where my account, "slimequeen0923," was hacked, and I couldn't log in. Despite multiple attempts, it kept showing incorrect information. After checking on my brother's account, I discovered someone was accessing mine. I suspect my cousin mentioned a person named Kai might be involved. I lost valuable items such as a mansion and car in "Meep City," a glider in "Adopt Me," and a significant amount of Robux. Please assist me in either retrieving my account or providing a refund for the items lost. You can reach me at [redacted]. My new account details are "darkslayer_unicorn" with the password "unicorns." I appreciate your help in resolving this matter promptly.

While playing Adopt Me, a friend I made suggested I message them. They mentioned having Robux to share after previously helping me in games. Trusting them, I shared my account details as requested, expecting some Robux. However, after an hour, I found my account inaccessible, likely due to a password change. I am seeking assistance regarding this issue. My username is luis0645.