ROBLOX Customer Service Issues

While playing 'Farm World' on ROBLOX with my friend, fatezeroftwxd, we opened a neon fur shop. Some players took advantage and collected a big pile of neon fur within seconds, causing frustration. When we addressed the situation, one player, eklipse, became confrontational and accused me of harassment, threatening to report multiple times. Despite my attempts to clarify the misunderstanding, they continued to argue. Their friends xx00deadpool00xx, exclusivejakemaker, and cripsybro joined in, reporting us unjustly. In an effort to reclaim the fur, I used a game mechanic to retrieve it, only to be accused of hacking or exploiting the game, which I explained was not the case. After a prolonged dispute, eklipse finally left with a parting threat of a potential ban. I hope this misunderstanding can be resolved without any repercussions as it was a minor disagreement, not cyberbullying.

I am experiencing an issue with my son's account. I created the account for him back in May. When I attempted to log in yesterday, I kept receiving an error message stating that the password was incorrect. I have tried various troubleshooting steps found online but nothing has resolved the issue. I was instructed to contact Roblox customer service, but the phone number provided does not work in the United Kingdom. I am seeking an alternative international number to reach Roblox customer service as I urgently need assistance with accessing my son's account. I have invested a significant amount of money into his account and am anxious not to lose it. The username associated with the account is Kingaqua01.

My Roblox account "stevewhyyounobad" has been hacked sometime between yesterday and now. The password I've always used no longer works, even though I haven't changed it since I created the account. I suspect someone guessed it because of the repeated login failures. The account is connected to the email I'll mention when contacting customer service about this issue. Although I recently requested help with a forgotten PIN, I don't believe this caused the hacking. I re-enabled 2-step verification on the account tied to the email I'll share, but I didn't receive any notifications of unauthorized access. I'm currently trying to resolve this via email and exploring all possible options to address the situation. Any assistance is greatly appreciated, and I might reach out to customer support if needed. Previously, the account was linked to [redacted] Thank you.

Approximately five years ago in June [redacted], two of my friends and I lost access to our accounts. We failed to save our login information and no longer have our laptop. As young individuals back then, we did not store the details in any email account. Is there a possibility to recover our accounts? The usernames are RedLostSilver, YellowLostCrystal, and GreenLostGold. The only evidence we can provide is a hint related to the password, unless the accounts have been compromised. Thank you for your attention to this matter.

I purchased Builders Club yesterday. Typically, with Builders Club, when you click on the Create button, it should redirect you to a page where you can design clothes, etc. However, when I click on Create, it takes me to the Studio screen instead of the expected page for creating clothes. Normally, this page mentions that Studio is available for PC and Mac, allowing you to create anything you imagine. Roblox is whitelisted on my browser, and everything is updated as per the help links. I even tried to access the shirt/clothing creation link directly, but the expected screen with the "My Creations" tab isn't appearing. I got Builders Club to be able to upload shirt designs, but I am only seeing the Studio screen.

I am a Roblox player and I am concerned about encountering a hacker while playing Mad City. I have experienced strange incidents where I ended up in handcuffs unexpectedly. On my third encounter, a user made eerie statements in the chat about being in handcuffs, adding to the unsettling experience. I also witnessed unusual behavior from a player in the game who seemed to bypass restrictions, wearing a specific character package and exhibiting glitch-like movements. This player pursued me relentlessly, even using a parachute to chase me while I tried to escape using my powers. The entire situation was very distressing and left me feeling unsettled. -GR789

I suspect my account may have been hacked. This morning around 8AM (Sunday, May 26th), when I tried to access my Roblox app, I was prompted to log in despite being logged in continuously. After attempting to log in with my usual credentials, I received an incorrect login message repeatedly. Curious, I checked my profile on my cousin's phone and noticed that my outfit had been changed. To verify my account, I tried sending a text to my phone number, which failed to go through despite multiple attempts. I then tried using my sister's number, but she did not receive the text either. We also attempted to verify via email, but no email was received.

Today when I logged into Roblox, I noticed that I had Builder's Club. Initially, I brushed it off, assuming I had purchased it and forgotten. However, when I attempted to friend someone, I received a message about purchasing items. Upon checking my trades, I discovered two trades that I did not authorize. One trade involved my limited koala hat being exchanged for a white top hat, which is quite valuable in Robux. Subsequently, the white top hat was traded for a character wearing a jetpack, referred to as a 'noob.' I contacted the user Skrrtlock, involved in the trades, only to be accused of stealing their hat. It seems like someone had unauthorized access to my Roblox account, willson987, and made trades with Skrrtlock, ultimately benefitting joleyman55. I have already updated my password and seek assistance in resolving this issue.

I was contacted by a user with the username omgbog1221 who invited me to join a "free robux" game. Unfortunately, I fell for their scheme and shared my password, resulting in being logged out of my account. I communicated with my hacked account through a friend's profile and have evidence of our conversation. I kindly request that the user omgbog1221 be banned from the platform. It's possible that this account is not their main one, but I urge you to take action as they are also engaging in scams on Facebook.

Account Deleted Notification Recently, Roblox notified me that my account has been terminated due to alleged account theft related to Robux purchases and group payouts. My username is Richard_Ruthles, and I'm baffled by this decision as I have no involvement in such actions. I was surprised to see the message on my screen and investigated upon noticing an influx of group funds. Upon discovering the source of the transactions, I attempted to rectify the situation by offering to refund the Robux spent, but the individual immediately blocked me, assuming I was involved in hacking. I kindly request a reconsideration of this decision as I have always played Roblox peacefully and invested time and money into the platform without prior warnings or issues. Despite previously being hacked and reporting the incident to Roblox, no action was taken, leaving me vulnerable. I hope for a resolution to this matter and would appreciate further assistance. Best regards, Richard Ruthles

Dear Roblox Team, I recently discovered that my account, Richard_Ruthles, was deleted due to alleged account theft related to Robux purchases and Group payouts. I was surprised by this as I have no knowledge of these actions. I noticed a sudden increase in group funds and upon investigating, found out that someone had made purchases using my account without my authorization. Despite my attempts to communicate and return the robux to the individual who made the purchases, they blocked me under the assumption that I was responsible for the unauthorized transactions. I have always enjoyed playing Roblox peacefully and have never received any warnings before. Additionally, I have previously reported being hacked to Roblox without any resolution. I am devastated to lose all the progress and money I have invested in the game. I am willing to cooperate and provide any necessary information to resolve this issue. I request a reconsideration of the account termination and hope for a fair resolution. Sincerely, Richard Ruthles

Account Deletion Notification On 5/27/[redacted] at 10:00:59 AM, my Roblox account under the username Richard_Ruthles was unexpectedly terminated due to alleged account theft related to Robux purchases and Group payouts. I am writing as Richard Ruthles to express my confusion regarding this incident. Upon discovering an unexplained influx of group funds, I investigated and found that a user had made purchases from my group. I reached out to this user to rectify the situation, offering to refund the spent Robux, but I was met with suspicion and subsequently blocked. It's important for me to highlight that during this interaction, I was not even online. Having been a dedicated and compliant player on Roblox without prior warnings or infractions, the sudden termination of my account has left me disheartened. Despite previously reporting a hacking incident to Roblox which unfortunately went unresolved, I am now faced with the loss of my hard-earned progress and investments in the platform. I earnestly request a reconsideration of the account termination and welcome the opportunity to provide any additional details necessary for a fair assessment of the situation. I remain hopeful for a positive resolution and appreciate your attention to this matter. Sincerely, Richard Ruthles

While playing Bloxburg, someone visited my in-game house and began insulting me, prompting me to leave the game. Subsequently, they messaged me, providing a link for free Robux. Falling for the scam, I visited the link and unknowingly gave away my password. Now, my account "ShainaBLOXX" has been hacked, leaving me unable to log in.

I apologize for any inconvenience, but I happened to be in the settings of my Roblox account, Angellxzz, attempting to remove the safe chat feature. By mistakenly entering an incorrect birthdate that shifted my age to 14 years old, I need assistance in removing the safe chat. I am actually 14 years old, born on January 13, [redacted], not January 13, [redacted]. Please advise on the steps or provide a ticket for me to disable safe chat on my account. It is essential as having safe chat implies I am below the age requirement of 13, which does not reflect my actual age. I find it inconvenient that this requires emailing Roblox rather than a simpler process like entering a password. Your prompt assistance on this matter would be greatly appreciated.

I am experiencing difficulties accessing my ROBLOX account. When I input my username, the system repeatedly states that it is incorrect. Resetting my password also fails as the system restricts attempts and requires me to wait before trying again. Despite leaving it overnight without further access attempts, the problem persists, indicating potential hacking as I never attempted to change my details. I am unsure of the email address linked to my account, which was created four years ago. Please assist me in recovering my account and confirming the associated email for further assistance. Thank you.

Hello, I accidentally entered the wrong email address on my account and now I'm unable to verify it because of this mistake. The correct email should be [redacted] instead of [redacted] As a result, I am having trouble setting up 2-step verification. My account username is 1QueenGlamour1, and my password consists of 7 characters, but unfortunately, I cannot recall it. To help verify my identity, my name is Maddie Waring, and my date of birth is August 23, [redacted]. I appreciate your assistance. Thank you.

While playing Bloxburg, a friend in the game offered me Robux if I joined her game. Despite some hesitation, I agreed and entered my password as she claimed she needed it for the transfer. Sadly, soon after, I realized I was hacked and got kicked out of the game. Now, I'm desperately looking to recover my account. ROBLOX, please assist me in regaining access to my account.

I am experiencing an issue with my account (d7ome5555) as I was suddenly logged out. When I tried to enter my email, it was erased, leaving me in a troublesome situation. However, I have evidence that validates my ownership of the account such as the verified email [redacted], matching friends on my new account (TheReturnOfD7ome), numerous pictures of me playing on that account, history of logins from an Asus PC and an iPhone 5, and some 2-step verification emails from the Roblox team in [redacted]. I am seeking assistance with resetting the password. If there are any doubts about the email connected to the account, please verify it as [redacted] Your understanding and help are greatly appreciated as I have been dealing with this issue for a while now. For further communication or proof of account ownership, you can contact me on Discord (Dome#[redacted]). Thank you for your attention to this matter.

Notch516 hacked my account while playing Bloxburg. He offered a free game pass, and when I joined him, he remained silent. Soon after, I was logged out and found that my password had been changed. Notch516 admitted to hacking me, revealing that he did it because his previous account was poor. Despite my attempts to reason with him, he refuses to return my account, claiming ownership now. I have evidence of the incident and request assistance in reclaiming my account, registered as Roxane729, as soon as possible.

I suspect that I have been hacked or scammed. Someone named DedWayz managed to obtain my limited items without having access to any of my account information. Despite having two-step verification and an account pin in place, this individual was able to purchase neon green hair using my 6,[redacted] Robux, and also took my Prankster and Purple Bubble Trouble items. I have screenshots of the trade available and I am requesting assistance to potentially roll back the transaction or take any other necessary actions.