Before contacting them, items GetHuman1834350 may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman1834350's own words
Hello ROBLOX. On Christmas I paid through credit card a **.** purchase for my grandson to play ROBLOX. He began playing and still had many of the purchased points.**I disconnected the computer and brought it into the bedroom so he could play in the bedroom. When I reconnected, ROBLOX didn’t recognize him and he had no points. He was “Feeling Good**”. Feeling sorry for him, I created a new ACCT. for him...”Feeling good**”, for which added **.** credit card purchase so he could play.**I am requesting for his previous **.** credit card purchase of points for “Feeling Good **” be added to to the new credit card purchased ACCT. “Feeling Good **” ASAP.**MY INFO: *NAME: John Arrington *EMAIL: *****@***.com or *****@***.com*Credit Card: ***-***-***-*****Expiration Date: *******Please take action on this issue, as I want my grandson to continue enjoying ROBLOX.
GetHuman1834350 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman1834350 fixed the problem
We are waiting for GetHuman1834350 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.