Hello ROBLOX. On Christmas I paid through credit card a **.** purchase for my grandson...

GetHuman1834350's customer service issue with ROBLOX from December 2018

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The issue in GetHuman1834350's own words
Hello ROBLOX. On Christmas I paid through credit card a **.** purchase for my grandson to play ROBLOX. He began playing and still had many of the purchased points.**I disconnected the computer and brought it into the bedroom so he could play in the bedroom. When I reconnected, ROBLOX didn’t recognize him and he had no points. He was “Feeling Good**”. Feeling sorry for him, I created a new ACCT. for him...”Feeling good**”, for which added **.** credit card purchase so he could play.**I am requesting for his previous **.** credit card purchase of points for “Feeling Good **” be added to to the new credit card purchased ACCT. “Feeling Good **” ASAP.**MY INFO: *NAME: John Arrington *EMAIL: *****@***.com or *****@***.com*Credit Card: ***-***-***-*****Expiration Date: *******Please take action on this issue, as I want my grandson to continue enjoying ROBLOX.

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Customer service issue
Reported by GetHuman1834350
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 17625 others
0 customers following this

Timeline

GetHuman1834350 started working on this issue
Dec 26th, 2018 7:53pm